Error Codes


Below is a list of manufacturer error codes for Nautilus Hyosung, Hantle, Triton, and Genmega ATM's.
Error Code Description Resolution
1106910 LOST SLIP, DEV_SPR
2001000 Receipt paper jam Remove any jammed paper from the printer.
2001200 Receipt printer feed plate open Close the feed plate.
2001300 Out of receipt (Receipt paper empty) Replenish the receipt paper.
2010100 Receipt printer lever opened Close the lever of print head completely.
2010200 Receipt printer head overheated Wait the time until the temperature of head adequately slow down and try to initialize.
2010300 Receipt paper jam Remove jammed paper between printer head and rollers.
2010400 Receipt paper empty 1. Replenish receipt paper.2. Check the status of sensor and its connector.
2010500 Receipt paper is empty 1. Check the status of setting paper.2. Check the status of sensor and its connector.
2010600 Thermal printer is overheated After terminating self-test and initialize receipt printer.
2010600 Command is received while doing self-test After terminating self-test and initialize receipt printer.
2010700 No receipt paper 1. Replenish receipt paper in paper charger.
2. Check the status of Near End sensor and its connector.
2010800 Receipt paper cutting error 1. Check the Cutter module.
2. Check if printer head lever is properly close.
2010900 No sensing black mark (dark sensor) 1. Check the status of Black mark sensor.2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark).
2010A00 The size of image print data is abnormal Check the AP version and initialize.
2080100 Receipt printer lever opened Close the lever of print head completely.
2080200 Receipt printer head overheated Wait the time until the temperature of head adequately slow down and try to initialize.
2080300 Receipt paper jam Remove jammed paper between printer head and rollers.
2080400 Receipt Paper Jam 1. Replenish receipt paper.
2. Check the status of sensor and its connector.
2080500 Receipt paper setting error 1. Check the status of setting paper. 2. Check the status of sensor and its connector.
2080600 Command is received while doing self-test After terminating self-test and initialize receipt printer.
2080700 No receipt paper 1. Replenish receipt paper in paper charger. 2. Check the status of Near End sensor and its connector.
2080800 Receipt paper cutting error 1. Check the Cutter module. 2. Check if printer head lever is properly close.
2080900 No sensing black mark (dark sensor) 1. Check the status of Black mark sensor. 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark).
2080A00 The size of image print data is abnormal Check the AP version and initialize.
9720000 Receipt printer communication error during SP opening Check if communication cable or COM port is not connected.
9722010 Receipt Printer communication failure during COM port open 1. Do RESET at Operator Function. 2. Reboot ATM.
9722DN0 Receipt Printer communication failure during sending command to Receipt Printer 1. Do RESET at Operator Function. 2. Reboot ATM.
97912XX DEV_SPR Time Over Error 1. Reboot ATM. 2. Call your attendant.
97922XX DEV_SPR FATALERROR (WARNING) 1. Reboot ATM. 2. Call your attendant.
A010100 Detecting the lever opened before executing command Close the feed lever.
A010200 Printer thermal head overheated while executing command Check the thermal printer head and change if necessary
A010300 Paper jam detected before executing command Remove any jammed paper from the printer.
A010400 Paper setting error detected before executing command Remove and re-install the receipt paper.
A010500 Paper check error detected before executing command Remove and re-install the receipt paper.
A010800 Paper cutter software check error detected before executing command Check for and remove any jammed paper.
A080100 Open lever detected while executing command Remove any jammed paper.
A080200 Receipt printer head overheated while printing Check the thermal printer head and change if necessary.
A080300 Paper jam detected while executing command Remove and re-install the receipt paper.
A080400 Paper setting error detected before executing command Remove and re-install the receipt paper.
A080500 Paper check error in doing command Remove any jammed paper.
A080800 Paper cutter software check error detected while executing command Check for and remove any jammed paper.
ADN0100 No response detected for 30 seconds after sending command Check cable and connection between the CE and printer.
ADN0F00 No response detected for 30 seconds after sending command Check cable and connection between the CE and printer.
ADN1100 No response detected after 3 retries Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may
require service.
ADN1200 No response detected between ENQ-ACK after 5 retries of ENQ Check cable and connection between the CE and printer.
ADN1300 No response detected after 5 retries because of timeout between STX-BCC interval Check cable and connection between the CE and printer.
HYOSUNG CE – E.2 CARD READER ERROR CODES
8217091 Card in card reader Remove Card.
1101910 LOST CARD”, DEV_MCU
9723010 Failed to open device Failed to open device
9723016 Time out to receive data Check the serial port or cable.
9723019 Polling down Check the serial port or cable.
9730100 IC CARD DENIAL
9730200 IC CARD ONLINE DATA ERROR
9730300 IC CARD ERROR
97913XX DEV_MCU Timeover Error Code 1. Reboot ATM. 2. Call your attendant.
97923XX DEV_MCU FATALERROR (WARNING) 1. Reboot ATM. 2. Call your attendant.
HYOSUNG CE – E.3 JOURNAL PRINTER ERROR CODES
9721111 Off line status 1. Check communication cable connected properly. 2. Check power cable connected properly.
9721112 On busy Check printer’s working status.
9721121 Mechanics Error 1. Recover printer’s mechanical Error. 2. Reboot ATM.
9721122 Recoverable Error 1. Recover printer’s Error. 2. Reboot ATM.
9721123 Unrecoverable Error Reboot ATM.
9721124 Paper jammed Remove jammed paper.
97911XX DEV_JPR Timeover Error Code 1. Reboot ATM. 2. Call your attendant.
97921XX DEV_JPR FATALERROR (WARNING) 1. Reboot ATM. 2. Call your attendant.
HYOSUNG CE – E.4 CASH DISPENSER ERROR CODES
1102910 LOST WITHDRAW CASH”, DEV_CSH
1102920 LOST DEPOSIT CASH”, DEV_CSH
1103910 LOST CARD & SLIP”, DEV_MCU | DEV_SPR
2000100 No cassette Insert or re-insert the cassette(s). Check cassette sensor.
2000200 Note shortage Replenish the cassette.
2000300 Reject bin full Remove notes from the reject bin and try the Cassette Total function again.
2000500 Cash Dispenser Unit data setting error Check Cash Dispenser Unit information. (Currency, Denomination, etc.)
2001600 Note detected in stacker (shutter or presenter type) Clear any notes from the stacker.
2021500 Sensor detects note in delivery path before CDU dispenses Remove note from the CDU delivery path.
2131500 CS4 sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right before the reject bin. Remove note from the CDU delivery path.
21A1500 CS1A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette. Remove note from the CDU delivery path.
21B1500 CS1A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette. Remove note from the CDU delivery path.
21B1500 CSB sensor detects note in delivery path
before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette.
Remove note from the CDU delivery path.
24A1500 CS3A sensor detects note in delivery path
before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette.
Remove note from the CDU delivery path.
24B1500 CS3B sensor detects note in delivery path
before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette.
Remove note from the CDU delivery path.
4000000 Cash Dispenser(CDU) received the undefined command from AP software 1. Get the trace file and log files in D:\trace 2. Call your attendant
HYOSUNG CE ERROR CODES
4001100 Detecting CS2 Dark (Front Access Type: Reject box is opened.) 1. Remove notes on CS2 sensor. 2. Clean CS2.
4001400 CS4A sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS4A.
4001500 CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4A.
4001800 CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS4B.
4001900 CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4B.
4001C00 CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS4A and CS4B.
4001D00 CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS2, CS4A and CS4B.
4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A.
4002200 CS1B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1B.
4002300 CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A and CS1B.
4002800 CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS13.
4002900 CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path 2. Clean CS1A and CS13.
4002A00 CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1B and CS13.
4002B00 CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A, CS1B and CS13.
4003000 Failed in checking the main motor echo 1. Initialize. 2. Check Main Motor Encoder Slit. 3. Initialize after Power On/Off. 4. Check Encoder Sensor CS8 BRKT. 5. Check CS8 Sensor Cable. 6. Change Main Motor Encoder Slit Sensor CS8.
4003100 Failed in checking the reject
gate solenoid echo
4003200 Failed in checking the present gate solenoid echo
4003300 Check sum error (No information is set) 1. Check Cash Dispenser Information after reading Cash Dispenser version.
2. Initialize.
3. Initialize after executing Cash Dispenser Information Set(‘P’) Command.
4. Change Cash Dispenser B/D.
4003400 Error of two sheets detecting sensor(CS5_1) for initializing 1. Check CS5_1 Sensor Cable.
sensor(CS5_1) for initializing 2. Check second Dip Switch in Cash Dispenser B/D.
3. Change CS5_1 Sensor.
4003600 Error of CS 2, CS13 sensor during initialization
4003700 Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing 1. Check Cash Dispenser Board Segment.
2. Initialize.
3. Read data of ‘Read Double Sensor’ Command.
4003800 Error in checking SRAM
4003900 Gate operation sensor (CS3) error before initial recovery 1. Initialize after removing notes or dust over Gate.
2. Check CS3 Sensor BKRT.
3. Check CS3 Sensor Cable.
4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor.
5. Replace Reject Solenoid 1.
4003A00 When more than 5 sheets of cash dispensing is required during a test 1. Check command that Cash Dispenser is received.
2. Check Cash Dispenser EP ROM Version or specification.
4003B00 When CS15A or CS 15B sensor is detected as dark after initial recovery 1. Remove notes or dust on CS15A Sensor.
2. Check CS15A Sensor Cable.
3. Exchange Sensor after abnormal operating CS15A Sensor.
4004000 Cassette is removed during dispensing 1. Check the cassette catcher
2. Set the cassette properly
4004100 Error if re-driving is over 5 times during separated rejection 1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor
4. Check dust existing in CS5 Sensor Guide
5. Check dust existing in Main Motor Encoder Slit
6. Check index value of notes each cassette
4004200 In case the number of notes detected outlet sensor(CS13) is less than the number of required notes 1. Check notes dispensed and rejected.
2. Remove notes jammed in CDU.3. Remove dust in CS13 Sensor.
4. Exchange sensor after abnormal operating CS13 Sensor.
4004300 Error if total reject is more than 20 sheets 1. Check notes in Reject Box.
2. Rearrange notes in Cassette.
3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor.
4. Check dust in existence CS5 Sensor Guide.
5. Check notes index value.
4004400 Error if continuous 5 times are rejected 1. Check notes in Reject Box.
2. Rearrange notes in Cassette.
3. Check dust in Main Motor Encoder Slit.
4. Remove dust in CS15AB, CS31AB, CS1AB Sensor.
5. Exchange CS8 Encoder Slit Sensor.
4004500 In case the number of notes detected outlet sensor (CS13) is more than required notes 1. Check notes dispensed and rejected.
2. Remove dust in CS13 Sensor.
3. Exchange sensor after abnormal operating CS13 Sensor.
4004600 Program error(Separated rejection) 1. Check notes in 1 Cassette.
2. Check Sensor(CS6) Poll.
3. Check jam in 1 cassette and reload.
4. Remove dust in CS1A, CS1B Sensor.
5. Exchange 1 cassette box when there are many error.
4004700 1 cassette mis-feed error (Separated rejection) 1. Check notes in 1 Cassette.
2. Check Sensor(CS6) Poll.
3. Check jam in 1 cassette and reload.
4. Remove dust in CS1A, CS1B Sensor.
5. Exchange 1 cassette box when there are many error.
4004800 Error if the number of dispensed notes is not matched to the requested 1. Check CS13 sensor (note jam and dust).
2. Replace CS13 sensor.
4004900 Error to dispense 0 sheets to be required (Separated rejection) 1. Check received command.
2. Check communication cable.
3. Check Cash Dispenser Firmware Version.
4004A00 Error of note jam (Separated rejection) 1. Remove jammed notes on Cash Dispenser return path.
2. Remove dust in CS1~CS4 sensor.
3. Install after rearranging notes in cassette.
4004B00 Continuous 3 times error if note is long (once tried, twice retried)>Separated rejection 1. Check state of notes in reject box.
2. Rearrange notes in cassette.
3. Check Index of notes.
4. Check foreign objects in the main motor encoder slit.
5. Replace the CS8 encoder slit sensor.
4004C00 In case the number of notes detected outlet sensor (CS13) is more than that of notes detected on CS1A,B sensor 1. Check CS1 sensor.
2. Reconnect CS1 sensor.
4004E00 Error of being removed 2nd cassette before separate rejection 1. Set cassette #2 correctly.
2. Check the catcher inside cassette #2 guide.
4005100 Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. 1. Check the Cash Dispenser received command. 2. Check the abnormal communication cable. 3. Check the Cash Dispenser firmware version and refer to specifications.
4005200 The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B) 1. Remove the remaining notes at a sensor in front of the CST.
2. Realign notes in the cassette.
3. Check abnormal clutch.
4. Check abrasion of the cassette box pick unit.
4005300 Error for the double note detection
during separation.
4005400 Cash Dispenser EP Program Error during dispense operation (failed table search) 1. Initialize after resetting the power.
2. Upgrade the Cash Dispenser firmware or download software again.
3. Replace the Cash Dispenser B/D.
4005500 Timeout due to note’s length error passed through the CS13 during dispense operation 1. Remove a jammed note between the tray and Cash Dispenser.
2. Remove a jammed note at the position of the CS13 sensor.
3. Remove a dust on the CS13 sensor.
4005600 Abnormal operation of the gate solenoid during dispense operation 1. Remove a jammed note on the gate.
2. Remove notes in the reject box and remount the reject box.
3. Check if the CS3 sensor bracket is bended.
4. Check if the CS3 sensor cable is disconnected (CN10 #9~10).
5. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.
6. Replace the reject solenoid 1.
4005700 Cash dispenser configuration error 1. Replace cash dispenser PCB.
2. Reconfigure cash dispenser setup data
4005800 Retract box position error during command reserved operation 1. Mount the retract box or open the box cover.
2. Check if CS62 sensor poll is abnormal.
3. Check if the CS62 sensor cable is disconnected .
(Cash Dispenser Board CN10 #5~2).
4005900 Initial jam time error 1. Remove jammed notes.
2. Clean the sensors (CS1~CS15) in cash dispenser.
4005B00 2 Cassette Miss Feed Error
(Fail to reject bill separately)
4005D00 Continuously detected 2 notes for three times or more during dispense operation 1. Check notes’ status in the reject box.
2. Realign notes in the cassette.
3. Check foreign objects at the position of the CS5 Sensor Guide.
4. Check if the CS5 cable is disconnected
(CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12).
4006000 Something is detected in C31AB sensor
before dispensing bills from 3rd cassette
4006100 Something is detected in C31AB sensor
before dispensing bills.
4006200 Bills are remained in CS1AB sensor
after dispensing bills.
4006300 Bills are remained in CS31AB sensor
after dispensing bills
4006A00 CS15AB ~ CS13 Time out(Jam) during
dispensing bills from second cassette
4006B00 Something is detected on CS31A, CS31B
sensor during initialization
4007000 Something is detected on CS41AB sensor
before dispensing bills from fourth cassette
4007200 Something is detected on CS41AB sensor
during dispensing bills
4007300 Bills is remained in CS41AB sensor
after dispensing bills
4007A00 CS31AB ~ CS13 Time out (Jam)
during dispensing bills from fourth cassette
4007B00 Something is detected on CS41A, CS41B
sensor in initialization
4007C00 Missfeed error in 4th cassette
4007D00 Trying to dispense bills from 4th cassette
but the 4th cassette doesn’t installed
4008000 Something is detected on CS15AB sensor
before dispensing operation
4008100 Something is detected in C15AB sensor
during dispensing operation
4008200 Bill is remained in CS15AB sensor
after dispensing operation
4008F00 CS13 sensor detects a bill with hole
during dispensing
4009A00 CS31AB~CS13 Time out(Jam) during
dispensing from 3rd cassette.
4009D00 Trying to dispense bills from 3rd cassette
but the 3rd cassette doesn’t installed.
4009F00 3 cassette miss feed error
400AC00 Something is detected on CS2 sensor
after dispense operation
400BC00 Communication error –
Command Length doesn’t match
400BE00 Bill pickup sensor(CS1, CS15) recognized
has a hole and CS4 sensor detects it or
CS4 sensor detects the gap too close
400C700 Something is detected on CS12 sensor during
dispensing bills or initialization.-MB TTW
400C800 Something is detected on CS14 sensor during
dispensing bills or initialization.-MB TTW
400C900 Something is detected on CS14 sensor after
dispense operation
400CC00 Bill is remained on the sensor in front of
cassette during resetting
400D000 Bills are passed on CS13~CS12 sensor –
Timeout[Jam], MB TTW
400D100 Cash Dispenser communication failure during sending command to cash dispenser 1. Do RESET at Operator Function. 2. Reboot ATM.
4DN0100 Cash Dispenser communication failure during receiving command to cash dispenser 1. Do RESET at Operator Function.
2. Reboot ATM.
4DN8100 Communication error of Shutter
8216091 Cash jammed on Cash Dispenser 1. Remove jammed notes on Cash Dispenser return path.
2. Remove dust in CS1~CS4 sensor.
9712000 Failed to create file 1. Reboot ATM.
2. Reinstall software.
3. Replace hard disk drive.
9712100 Failed to read file 1. Reboot ATM.
2. Reinstall software.
3. Replace hard disk drive.
9712200 Failed to write file 1. Reboot ATM.
2. Reinstall software.
3. Replace hard disk drive.
9712300 Failed to close file 1. Reboot ATM.
2. Reinstall software.
3. Replace hard disk drive.
9712400 Failed to close file 1. Reboot ATM.
2. Reinstall software.
3. Replace hard disk drive.
9712500 Failed to close file 1. Reboot ATM.
2. Reinstall software.
3. Replace hard disk drive.
9712600 Failed to close file 1. Reboot ATM.
2. Reinstall software.
3. Replace hard disk drive.
9719000 Failed to execute an extra command in the status of Cash Unit Exchange 1. Reboot ATM. 2. Reinstall software.
3. Replace hard disk drive.
9719100 In case of not being the status of Cash Unit Exchange out of End Exchange 1. Reboot ATM.
2. Reinstall software.
3. Replace hard disk drive.
9719200 In case of carrying out Cash In Start command at two times 1. Reboot ATM.
2. Reinstall software.
3. Replace hard disk drive.
9719300 In case of not being the status of Cash In out of End Cash In 1. Reboot ATM.
2. Reinstall software.
3. Replace hard disk drive.
9719400 Invalid Cash Unit ID Reconfigure cash dispenser setup data.
9719500 Invalid Cash Unit number Reconfigure cash dispenser setup data.
9719600 The abnormal of the number of Cash Unit Reconfigure cash dispenser setup data.
9719700 No. of dispensed notes that software counts is not matched to it cash dispenser responded 1. Initialize after resetting the power.
2. Upgrade the Cash Dispenser firmware or download software again.
3. Replace the Cash Dispenser B/D.
971A000 Invalid denomination Reconfigure denomination at supervisor mode.
971A100 Invalid currency Reconfigure currency at supervisor mode.
971A200 “CASSETTE OFF POSITION” Not dispensable 1. Reconfigure denomination.
2. Reconfigure currency.
971A300 In case the number of bills dispensed exceeds the maximum dispensing bill 1. Check cash dispenser driver (CDM SP) version.
2. Reconfigure the maximum dispensable count.
971A400 In case the number of coins dispensed exceeds the maximum dispensing coin 1. Check coin dispenser driver version.
2. Reconfigure the maximum dispensable count.
971A500 Invalid mix number Reconfigure cash dispenser at supervisor mode.
971A500 Invalid mix number Reconfigure cash dispenser at supervisor mode.
971A600 In case automatic Retry of SP fails 3 times
971A700 There is no setting information about automatic Retry standard
971B000 In case of being executed Reject or Retract command without being the bills in stacker 1. Check a dust in stacker.
2. Reconfigure the maximum dispensable count.
971C000 Not supported command Reinstall software
971D100 Partial dispense 1. Check the replenished amount and replenish.
2. Check the notes in cassette #1.
971D200 Partial dispense from cassette #2 1. Check the replenished amount and replenish.
2. Check the notes in cassette #2.
971D300 Partial dispense from cassette #3 1. Check the replenished amount and replenish.
2. Check the notes in cassette #3.
971DX00 In case partial bills dispensed by dispensing
demand when Partial Dispense option is on.
“X” means cassette number
9740000 Cash Dispenser communication failure during COM port open 1. Do RESET at Operator Function. 2. Reboot ATM.
9740102 In case nonexistent Note Index is set
9741100 When sensing CS2 Dark (Error code,
400FF00 is subdivided by location of sensor.)
9741400 When sensing CS4A Dark (Error code,
400FF00 is subdivided by location of sensor.)
9741800 When sensing CS4B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9742100 When sensing CS21A,B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9742800 When sensing CS13 Dark (Error code,
400FF00 is subdivided by location of sensor.)
9743B00 When sensing CS15A,B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9744700 Cash picking-up fail while cash in cassette #1 is enough 1. Check bill jam or no note in cassette #1.
Check cash dispenser.
9745B00 Cash picking-up fail while cash in cassette #2 is enough 1. Check bill jam or no note in cassette #2. 2. Check cash dispenser.
9746B00 When sensing CS31A,B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9747C00 Cash picking-up fail while cash in cassette #4 is enough 1. Check bill jam or no note in cassette #2.
2. Check cash dispenser.
974FF00 When sensing bills in the Stacker (Error code,
400FF00 is subdivided by location of sensor.)
97914XX DEV_Cash Dispenser Timeover Error Code 1. Reboot ATM.
2. Call your attendant.
97924XX DEV_Cash Dispenser FATAL ERROR (WARNING) 1. Reboot ATM.
2. Call your attendant.
9799499 DISPENSER COUNT ERROR Check the sensor on cash dispenser.
HYOSUNG CE – E.5 MODEM ERROR CODES
D030000 Modem is not responding Check the modem controller.
D030100 The target call address has call blocking enabled 1. Check modem cable. 2. Contact to technician support team.
D030200 The specified terminal identifier is invalid 1. Check modem cable.
2. Contact to technician support team.
D030300 All call appearances on the specified address are currently in use 1. Check modem cable 2. Contact to technician support team.
D030400 The disable address parameter contains dialing control characters that are not processed by the service provider 1. Check modem cable. 2. Contact to technician support team.
D030500 The specified country/region code is invalid 1. Check modem cable.
2. Contact to host and phone company.
D030600 The operation failed for an unspecified or unknown reason Contact to technician support team.
D030700 Insufficient resources to complete the operation Contact to technician support team.
HYOSUNG CE – E.6 MISCELLANEOUS ERROR CODES
1030100 DEV_PIN (Key data error from host) Contact to host.
2000400 Vault door open Close the vault door. Check door switch.
9701010 Failed to connect communication between SP of PIN and EP of one Check if communication cable or COM port is not connected.
9701016 Received data time out of EPP Check if communication cable or COM port is not connected.
9701017 Delivered data time out of EPP Check if communication cable or COM port is not connected.
9701031 Failed to produce Thread of EPP Reboot ATM.
9701040 Failed to produce Thread of EPP Reboot ATM.
9701060 Failed to create buffer Reboot ATM.
9701111 BCC error of EPP Check BCC logic of EPP.
9701151 EPP is down when it receives an ‘Get Status’ command 1. Reboot ATM. 2. Replace pinpad.
9701152 EPP is down when it receives an ‘Clear Func Key’ command 1. Reboot ATM. 2. Replace pinpad.
9722020 File Open Error 1. Reboot ATM.
2. Call your attendant.
9722060 Memory Allocate Error (PrintForm Allocate IndexBuffer Fail) 1. Reboot ATM. 2. Call your attendant.
9722068 Invalid Media Name 1. Reboot ATM.
2. Call your attendant.
97221A2 Invalid Unit 1. Reboot ATM.
2. Call your attendant.
97221C1 Form is not Found 1. Reboot ATM.
2. Call your attendant.
97221C4 Form Name is NULL 1. Reboot ATM.
2. Call your attendant.
97221C5 Invalid Form 1. Reboot ATM.
2. Call your attendant.
97221C6 PrintForm() offset is Invalid 1. Reboot ATM.
2. Call your attendant.
97221C7 Invalid Form (Too many Fields in the form) 1. Reboot ATM.
2. Call your attendant.
97221D1 Media is not Found 1. Reboot ATM.
2. Call your attendant.
97221D3 Media Overflow when form size is larger than media size 1. Reboot ATM.
2. Call your attendant.
97221D4 Media Name is NULL 1. Reboot ATM.
2. Call your attendant.
97221D5 Invalid Media (Attribute for Media definition is not proper) 1. Reboot ATM.
2. Call your attendant.
97221D6 Invalid Media (Area size is larger than media size) 1. Reboot ATM.
2. Call your attendant.
97221D7 Invalid Media (Size of Media Name is exceeded to 2048 bytes totally) 1. Reboot ATM.
2. Call your attendant.
97221E1 Field is not Found 1. Reboot ATM.
2. Call your attendant.
97221E2 Field Error (This Field must have initial value) 1. Reboot ATM.
2. Call your attendant.
97221E3 Non-Indexed value for Indexed Field 1. Reboot ATM.
2. Call your attendant.
97221E4 Invalid Field 1. Reboot ATM.
2. Call your attendant.
97221E5 Invalid Field (This Field’s width is 0) 1. Reboot ATM.
2. Call your attendant.
9740020 Failed to create file 1. Reboot ATM.
2. Call your attendant.
9740025 Failed to copy file 1. Reboot ATM.
2. Call your attendant.
9745500 System power off while dispensing
97915XX DEV_BRM Timeover Error Code 1. Reboot ATM.
2. Call your attendant.
97916XX DEV_PBM Timeover Error Code 1. Reboot ATM.
2. Call your attendant.
97918XX DEV_PIN Timeover Error Code 1. Reboot ATM.
2. Call your attendant.
9791AXX DEV_FNG Timeover Error Code 1. Reboot ATM.
2. Call your attendant.
9791BXX DEV_VFD Timeover Error Code 1. Reboot ATM.
2. Call your attendant.
97925XX DEV_BRM FATALERROR (WARNING) 1. Reboot ATM.
2. Call your attendant.
97926XX DEV_PBM FATALERROR (WARNING) 1. Reboot ATM.
2. Call your attendant.
97928XX DEV_PIN FATALERROR (WARNING) 1. Reboot ATM.
2. Call your attendant.
9792AXX DEV_FNG FATALERROR (WARNING) 1. Reboot ATM.
2. Call your attendant.
9792BXX DEV_VFD FATALERROR (WARNING) 1. Reboot ATM.
2. Call your attendant.
9799901 DOOR CHECK 1. Reboot ATM.
2. Call your attendant.
9799902 LIGHT ERROR 1. Reboot ATM.
2. Call your attendant.
9799903 SPL ERROR 1. Reboot ATM.
2. Call your attendant.
9799904 PIN ERROR 1. Reboot ATM.
2. Call your attendant.
9799905 SENSOR CHECK 1. Reboot ATM.
2. Call your attendant.
9799907 UPS ERROR 1. Reboot ATM.
2. Call your attendant.
9799908 SCREEN ERROR 1. Reboot ATM.
2. Call your attendant.
991@@91 ON TRANSACTION POWER OFF 1. 1. Check power supply.
2. Check backup battery.
D000100 Error while modem initializing Check the modem connection and the modem test.
D000200 Reversal transaction failure Check for any CDU error codes and the number of
notes dispensed to customer.
D000300 PIN ERROR Transaction was denied by host.
D000400 INVALID PIN Reboot ATM.
D000500 BANK UNAVAILABLE Transaction was denied by host.
D000600 CARD NOT SUPPORTED Transaction was denied by host.
D000700 INSUFFICIENT FUNDS Transaction was denied by host.
D000800 INELIGIBLE TRANSACTION Transaction was denied by host.
D000900 INELIGIBLE ACCOUNT Transaction was denied by host.
D001000 DAILY LIMIT EXCEEDED Transaction was denied by host.
D001100 UNABLE TO PROCESS Transaction was denied by host.
D001200 Invalid transaction Check the transaction from the host and try again.
D001300 Invalid amount Check the transaction from the host and try again.
D001400 Invalid card number Check the transaction from the host and try again.
D001400 Invalid card number Check the transaction from the host and try again.
D001500 UNABLE TO PROCESS Transaction was denied by host.
D001600 WITHDRAWAL LIMIT ALREADY REACHED Transaction was denied by host.
D001700 INVALID AMOUNT Transaction was denied by host.
D001800 EXTERNAL DECLINE Transaction was denied by host.
D001900 SYSTEM ERROR Transaction was denied by host
D002000 Surcharge screen should have been displayed Check the transaction from the host and try again. Check BIN List.
D002100 ROUTING LOOKUP PROBLEM Transaction was denied by host.
D002200 UNABLE TO PROCESS Transaction was denied by host.
D002300 TRANSACTION NOT SUPPORTED Transaction was denied by host.
D002400 Exceeds Issuer Withdrawal Limit Check the transaction from the host and try again.
D003900 No Credit Account Check the transaction from the host and try again.
D005100 Insufficient Funds Check the transaction from the host and try again.
D005200 No Checking Account Check the transaction from the host and try again.
D005300 No Savings Account Check the transaction from the host and try again.
D005400 Expire Card Check the transaction from the host and try again.
D005500 Incorrect Pin Check the transaction from the host and try again.
D005700 Transaction not Permitted – Card Check the transaction from the host and try again.
D005800 Transaction not Permitted – Terminal Check the transaction from the host and try again.
D006100 Exceeds Withdrawal Limit Check the transaction from the host and try again.
D007500 PIN Tries Exceeded Check the transaction from the host and try again.
D007800 No Account xxxxx
D008000 Invalid Date xxxx
D008300 Can not Verify PIN Check the transaction from the host and try again. Try different cards.
D008600 Can not Verify PIN Check the transaction from the host and try again. Try different cards.
D009100 Bank Unavailable Check the transaction from the host and try again.
D009200 System Unavailable Check the transaction from the host and try again.
D009300 Transaction Serial Number mismatch Check the transaction from the host.
D009400 Record format mismatch Check the transaction from the host.
D009500 Routing ID mismatch Check the transaction from the host.
D009600 Terminal ID mismatch Check the transaction from the host.
D009700 Response Type mismatch (Reversal) Check the transaction from the host.
D009800 Response Type mismatch (Day Close) Check the transaction from the host.
D009900 Response Type mismatch (Config.) Check the transaction from the host.
D009A00 Response Type mismatch (Withdrawal/Balance/Transfer) Check the transaction from the host.
D009B00 STX error Check the transaction from the host.
D009C00 ETX error Check the transaction from the host.
D009D00 FS out (after response code) Check the transaction from the host.
D009E00 FS out (after retrieval reference number) Check the transaction from the host.
D009F00 FS out (after system trace audit number) Check the transaction from the host.
D00A000 FS out (after account balance) Check the transaction from the host.
D00A100 FS out (after available balance) Check the transaction from the host.
D00A200 FS out (after surcharge amount) Check the transaction from the host.
D00A300 FS out (after authorization response text) Check the transaction from the host.
D00A400 ETX wrong position Check the transaction from the host.
D00A500 FS out (after total cash dispense amount) Check the transaction from the host.
D00A600 FS out (after total non-cash dispense amount) Check the transaction from the host.
D00A700 FS out (after total surcharge amount) Check the transaction from the host.
D00A800 FS out (after config surcharge amount) Check the transaction from the host.
D00A900 ETX out (config) Check the transaction from the host.
D00AC00 Invalid data received from the host (MAC data mismatch) Check the transaction from the host.
D00B000 TERMINAL ID MISMATCHED
D00B100 TRANSACTION CODE MISMATCHED .
D00B200 SECOND FIELD ID CODE MISMATCHED
D00B300 FIRST DES KEY WRONG SIZE
D00B400 SURCHARGE AMOUNT WRONG SIZE
D00B500 Sequence Number MISMATCHED
D00B600 INVALID RESPONSE CODE ERROR
D00B700 Authorization Number Error
D00B800 BUSINESS DATE Error
D00B900 Transaction time Number Error
D00BA00 BUSINESS DATE Error
D00BB00 Balance amount Error
D00BC00 Actual Surcharge Error
D00BD00 Sequence Number MISMATCHED
D00BF00 BUSINESS DATE Error
D00C000 Settlement Error
D00C100 Host Mac result error Check the key mode and MAC value.
D00C200 ATM Mac result error Check the key mode and MAC value.
D011100 REVERSAL DECLINED
D022200 PIN CHANGE DECLINED
D100000 No connection 1. Check phone number.
2. Check modem cable.
3. Contact phone company.
D110000 Cannot receive ENQ from the host 1. Check phone number.
2. Check modem cable.
3. Contact telephone company.
D120000 Transmission error : Failed to receive
requesting the modem to send the data.
1. Check modem and modem cable connection. 2. Contact telephone company.
D130000 Receiving NAK more than 3 times 1. Check modem and modem cable connection.
2. Contact telephone company.
D140100 Disconnected by Unknown Reason 1. Check modem and modem cable connection.
2. Contact telephone company.
D140200 Disconnected by rejected call from remote party Try again later.
D140300 Disconnected because the local phone was picked up Try again later.
D140400 Disconnected by Forwarded 1. Check modem and modem cable connection.
2. Contact telephone company.
D140500 Disconnected by Unreachable 1. Check modem and modem cable connection.
2. Contact telephone company.
D140600 Disconnected by Congestion 1. Check modem and modem cable connection.
2. Contact telephone company.
D140700 Disconnected by Incompatible 1. Check modem and modem cable connection.
2. Contact telephone company.
D140800 Disconnected by un-known reason 1. Check modem and modem cable connection.
2. Contact telephone company.
D140900 Disconnected by Bad Address 1. Check modem and modem cable connection.
2. Contact telephone company.
D141000 Disconnected by Unavailable 1. Check modem and modem cable connection.
2. Contact telephone company.
D150000 1. Modem dial connection time-out (while dialing the modem) 2. No response from host for 60 seconds 1. Check modem and modem cable connection. 2. Contact telephone company.
D160100 Disconnected by Bad Address 1. Check modem and modem cable connection.
2. Contact telephone company.
D160200 Disconnected by Unavailable 1. Check modem and modem cable connection.
2. Contact telephone company.
D160300 Disconnected by Out of Order 1. Check modem and modem cable connection.
2. Contact telephone company.
D170000 No carrier (while sending/receiving data after dial connection) Check host.
D170100 No Carrier during ENQ data receive from host Check host.
D170200 No Carrier before sending data send to host Check host.
D170300 No Carrier during sending data send to host Check host.
D170400 No Carrier during ACK/NAK data send to host Check host.
D170500 No Carrier during ACK/NAK data receive from host Check host.
D170600 No Carrier during receiving data Check host.
D170700 NAK retry error.
D170800 Send retry error
D170900 Modem initialize fail
D171000 Modem Comport Failed
D180000 No Dial Tone(in Modem dial connection)
D190000 No Answer
D200000 Dial(Line) busy Try again later.
D210000 Time out(30sec.) for initializing modem before Modem Dial connecting Check telephone line connection. Test Modem.
D220000 not receiving EOT from HOST
D230000 No response from Host – Dialing time out to Host Check telephone line connection. Test Modem. Check phone number.
D250000 Cannot connect to the host Check telephone line connection.
D251000 Timeout while Sending Check telephone line connection.
D251100 Communication error while Sending Check telephone line connection.
D251200 Socket error while Sending Check telephone line connection.
D251300 Timeout while Receiving Check telephone line connection.
D251400 Communication error while Receiving Check telephone line connection.
D251500 Socket Error while Receiving Check telephone line connection.
D320000 No response from Host/Dialing time out to Host Check telephone line connection.
D320100 Outbound call is aborted Check telephone line connection.
D320200 Fail to dial out Check telephone line connection. Test Modem.
D320300 No Line Reply
D320400 Get Line ID Failed
D320500 Modem Comport Failed
D320600 Call Failed
D320700 No Answer
D320800 Modem Call Other Error
D410000 CRC Mismatch Check telephone line connection.
D410100 No CRC Received Make sure that the host is using CRC.
DA0xxx0 Host Denial Error Refer to E7. Description for error code organization.
F000100 Number of Bill is not inputted Enter number of bill. (required)
F000200 Parameter is not properly set (Surcharge Owner) Enter surcharge owner. (required)
F000300 Parameter is not properly set (Surcharge Amount) Enter surcharge owner. (required)
F000400 Parameter is not properly set (Adver. Text refreshing timer) Enter Ad text refresh timer.
F000500 Parameter is not properly set (Advertisement text) Enter Ad text.
F000600 Parameter is not properly set (Dispense limit) Enter Dispense limit.
F000700 Parameter is not properly set (Denomination) Enter Denomination. (required)
F000800 Parameter is not properly set (Fast Cash) Enter Fast Cash amount.
F000900 Master Key Index invalid Check Master key index.
F000A00 Master Key empty Enter Master key. (required)
F000B00 Host Phone Number is not inputted Enter Host phone number. (required)
F000C00 Error Retry Timer is not inputted Enter Retry timer.
F000D00 RMS Password is not inputted in RMS Enable Enter RMS password.
F000E00 RMS Phone Number is not inputted in RMS Enable Enter RMS phone number.
F000F00 Terminal Number is not inputted Enter Terminal number. (required)
F001000 Routing ID is not inputted Enter Routing ID. (required)
F001000 Master Key Serial Number is not inputted Enter Master key serial number.
F001100 Master Key Serial Number is not inputted Enter Master key serial number.
F001200 Non-Cash Type text is not inputted Enter Non-cash type text.
F001300 Parameter is not properly set Check proper parameters in setting.
F001400 NVRAM Failure Try to clear NVRAM.
F001500 ATM Serial No. Empty Enter ATM serial number. (required)
F001600 Default master password was not changed
F001F00 Machine serial number is not set 1. Check serial number.
2. Set serial number.
F002F00 Host type is not set 1. Check host type.
2. Set host type.
F003F00 Communication ID invalid (only triton) Contact to technician support team.
F004F00 EPP(Pinpad) key mode is invalid 1. Check modem cable
2. Contact to technician support team
F005F00 Denomination is invalid 1. Check modem cable
2. Contact to technician support team
F006F00 Failed Host Connection! 1. Check Host Connection.
2. Contact to technician support team.
FFFFFFF NVRAM is broken 2. Clear NVRAM 1. Reset Master Password
POWERAB UPS ABNORMAL Check UPS
POWERAC POWER OUT OR AC OFF 1. Check AC power status and environment.
2. Check AC power status and environment.
POWERBA BATTERY LOW 1. Check AC power status and environment.
2. Check UPS.
SDN0100 Service Panel (SPL) communication error Check the cables and connections.
Error Code Model Series Description Resolution
0 8100, 9100, 9600, 9610, 9615, 9640,
9650, 9700, 9710, 9705, 9750,
RL5000 (SDD),RL5000 (TDM), RT2000,
9800, MAKO, SuperScrip
No errors
1 9615 Unsolicited note
2 9615 Unsolicited note channel 4
3 9615 Unsolicited note channel 3
4 9615 Unsolicited note channel 4
9 9615 Stream feed channel 1
10 9615 Stream feed channel 2
11 9615 Stream feed channel 3
12 9615 Stream feed channel 4
17 9615 Feed failure channel 1
18 9615 Feed failure channel 2
19 9615 Feed failure channel 3
20 9615 Feed failure channel 4
25 9615 Note jam before DDD channel 1
26 9615 Note jam before DDD channel 2
27 9615 Note jam before DDD channel 3
28 9615 Note jam before DDD channel 41
32 8100, 9100, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO, SuperScrip Good operation No action required. The dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 32 indicating the successful completion of a transaction.
33 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO, SuperScrip Feed Failure This error is usually associated with an empty note cassette or currency that is in “unfit” condition.
1. Refill the cassette as needed.
2. Inspect the cassette and feed path for currency that is stuck together or jammed.
3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations.
a. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation.
b. If the test dispenser fails again, try testing while pushing in on the cassette. If it works then, the cassettes may not staying locked in the cassettes. Determine what is causing the cassette to not stay locked in place.
4. If the currency is in “fit” condition and the error persists, consider replacing the cassette or the dispenser.
33 9615 Note jammed between DDM and Exit sensor
34 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Mis-tracked note at feed This is a double detect fault.
1. Inspect the feed path for jammed currency. Remove jammed currency.
2. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser.
35 9615 Note Jammed between DDM and Reject Sensor
35 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), 9800, MAKO Mis tracked note at double detect This status occurs when a note arrives at the double detect without at double detect being seen by the feed sensor.
1. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser.
36 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Mistracked note at exit This status occurs when a note is detected by the exit sensor when it should not have been. It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked.
1. Verify that the diverter moves freely and is not binding. If the diverter has excessive binding or appears damaged, replace the dispenser.
2. Inspect the exit area to ensure nothing is blocking the exit sensor. Clean and verify the operation of the exit sensor. Replace the exit sensor if defective. Otherwise, replace the dispenser.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.
36 9615 Too long at exit. This status is reported if the exit sensor is covered for a longer that allowed time for the current notes.
1. Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser. Note, if this occurs on a Mini Mech, only during a multi note dispense, the exit sensors may have become weak. Consider sending the dispenser to repair to have new sensors installed.
37 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Too long at exit. This status is reported if the exit sensor is covered for a longer that allowed time for the current notes.
1. Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser. Note, if this occurs on a Mini Mech, only during a multi note dispense, the exit sensors may have become weak. Consider sending the dispenser to repair to have new sensors installed.
37 9615 Diverter 1 did not go to reject position.
38 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Blocked exit This status appears if the exit sensor is covered or defective when the dispenser starts.
1. Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.
38 9615 Diverter 2 did not go to reject position
39 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Too many notes Clean the all sensors. Verify that all sensors are operation correctly. If all sensors are operation correctly, and the error persists, replace the replace the dispenser.
42 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Transport error This is a timing wheel or timing wheel sensor error.
1. Inspect the dispenser to make sure all belts are on track and in good physical condition. Place all belts on their rollers and gears. If a belt displays excessive wear or damage you may be able to replace it. Otherwise, replace the dispenser.
2. Verify that the DC voltages to the dispenser are correct. Replace the power supply or dispenser DC power if either is defective.
3. Examine the timing wheel for physical defect. Make sure the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean. Replace the timing wheel or the timing wheel sensors if they are defective. Otherwise, it may be necessary to replace the dispenser.
4. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
42 9615 Miscount Channel 2
43 9615 Miscount Channel 3
44 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Bad Roller Profile This status is generated if the double detect is unable to calibrate. Probable cause for this error is a faulty or uncalibrated double detect module, or a jammed currency in the double detect.
1. Clear any jammed currency.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
44 9615 Miscount Channel 4
45 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Diverter error This error occurs when the diverter is in the wrong position during a dispense.
1. Inspect the feed path for any jammed notes. Remove any jammed notes.
2. Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser. Clear the error. Purge the dispenser with the purge command. Complete several live dispenses to ensure the dispenser is working correctly. If the error persists, replace the dispenser.
46 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Exit quantified This status appears when the count at the exit is greater than the number of documents requested.
1. A mechanical error has occurred. It may be necessary to replace the dispenser.
47 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Note missing at double detect This status is generated if the double detect fails to detect a document already seen by the feed sensor.
1. Inspect the transport before the double detect for jammed currency. Clear the jammed currency.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
48 8100, 9100, 9110, 9600, 9610, 9705, 9750, RL5000 (TDM), RL5000 (NMD), 9800, MAKO Reject rate exceeded This status is generated when there are 8 rejects during the current dispense. It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared.
1. Inspect the currency for excessive wear. Remove any unacceptable currency from the cassette.
2. Inspect feed path for jammed currency. Remove jammed currency.
3. Clear all error and purge the dispenser using the purge command.
4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism.
49 9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Note missing at double detect This status is generated if the double detect fails to detect a document already seen by the feed sensor.
1. Inspect the transport before the double detect for jammed currency. Clear the jammed currency.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
49 9615 Too few notes dispensed Channel 1
50 9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Interference recovery
50 9615 Too few notes dispensed Channel 2 Possible damage due to static discharge.
1. Check the incoming power and dispenser mechanism for proper grounding.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. 3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
51 8100, 9100, 9110, 9600, 9610, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RT2000, 9800, MAKO Accountancy error A mechanical failure has occurred. Replace the dispensing mechanism.
51 9615 Too few notes dispensed Channel 3
52 9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO RAM error A mechanical failure has occurred. Replace the dispensing mechanism.
52 9615 Too few notes dispensed Channel 4
53 9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO EPROM error A mechanical failure has occurred. Replace the dispensing mechanism.
54 9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Operation time-out 1. Check the incoming power and dispenser mechanism for proper grounding.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.
3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
55 9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO RAM corruption A mechanical failure has occurred. Replace the dispensing mechanism.
56 9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO Link error 1. Configuration jumpers may have been changed. Inspect jumper block LK5 on the dispenser main board. There should be no jumpers installed.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.
3. If the problem persists, replace the dispensing mechanism.
57 9615, 9800, 9840, 9850 Invalid data command Reset the ATM. If error occurs again it may be necessary to replace the dispensing mechanism or main board assembly.
58 9615, 9800, 9840, 9850 Too many notes dispensed
59 9615, 9800 Timing wheel error
60 9615, 9800, 9840, 9850 Counting sensor blocked Verify the correct operation of each sensor in the transport path.
61 9615, 9800, 9840, 9850 Loss of power during payment or purge Reset the ATM. Perform required audit of the cash. Place the machine into service.
62 9615, 9800, 9840, 9850 Loss of power during payment Reset the ATM. Perform required audit of the cash. Place the machine into service.
63 9615, 9800, 9840, 9850 RAM error Reset the ATM. Perform several test dispenses. If they are normal, place the ATM into service. If the error occurs again, it may be necessary to replace the dispenser main board assembly
64 9615, 9800, 9840, 9850 Damaged USART The dispenser main board assembly will need to be replaced.
65 9615, 9840, 9850 Cassettes Shuffled
66 9615, 9800, 9840, 9850 Ram Access Error
67 9615, 9800, 9840, 9850 Diverter 1 not energized at start
68 9615, 9800, 9840, 9850 Diverter 1 in wrong position at start
69 9615, 9800, 9840, 9850 Diverter 2 did not go to reject position
70 9615, 9800, 9840, 9850 Diverter 2 did not go to payment position
71 9615, 9800, 9840, 9850 Diverter 2 did not energize
72 9615, 9800, 9840, 9850 Diverter 2 in wrong position at start
75 9600, 9610, 9615, 9640, 9650, 9800, 9840, 9850, MAKO, SuperScrip Aborting download of journal entries
78 9615, 9800, 9840, 9850 Reject Box filled
79 9615, 9800, 9840, 9850 Reject Box Absent
80 9615, 9800, 9840, 9850 No Cassette in feed channel (test dispense)
81 9615, 9800, 9840, 9850 Dispenser Time out (approx. 2 min.)
82 9615, 9800, 9840, 9850 Purge did not occur before first dispense
83 9615, 9800, 9840, 9850 LVDT double detect out of tolerance
84 9615, 9800, 9840, 9850 Purge error following dispense error
90 9615, 9840, 9850 Reject Box Absent Check for presence of Reject Box. Inspect and verify the operation of the Reject Box present sensor. Reject Box or reject Box present sensor may be damaged. Possible wiring, connection or main board problem.
91 9615, 9800, 9840, 9850 Dispense sensor failure
92 9615, 9800, 9840, 9850 Error in last dispense
94 9615, 9800, 9840, 9850 Dispenser purge failed on power up
95 9615, 9640, 9650, 9750, RL5000 (NMD), FT5000, 9800, 9840 Multiple cassettes of the same type installed This is a multi-cassette dispenser error.
1. Verify that there is only one of each type of cassette installed installed in the dispensing mechanism.
2. If two or more of the same type cassette are installed, inject a new cassette ID into one of the cassettes that is different from the other cassette.
96 RT2000 Extension Cable Error The Extension has four sensors that detect when the extension is not closed. One or more of the four are reporting it is opened.
1. Open the extension. Inspect the four clips.
2. Close the extension ensuring all four clips seat fully.
3. If you are still unable to clear the error, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
97 RT2000 Extension exit trailing edge timeout The leading edge of the note made it to the extension exit sensor in the allotted time, but the trailing edge of the note did not clear the exit sensor in the allotted time.
1. Inspect for jams or blockage stopping the note from clearing the exit of the extension.
2. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
98 RT2000 Extension exit timeout
99 RT2000 Extension Skew detected The leading edge of the note made it to the extension exit sensor in the allotted time, but the trailing edge of the note did not clear the exit sensor in the allotted time.
1. Inspect for jams or blockage stopping the note from clearing the exit of the extension.
2. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
101 8100, 9100, 9705, RL5000 (TDM), RT2000 2-second timeout waiting for pick. (Feed failure) This error is usually associated with “unfit” currency or an empty cassette.
1. Refill the cassette as needed.
2. Inspect the feed path for currency that is stuck together or jammed. If no jams are found, remove the note closest the pick rollers in the cassette.
3. Inspect the detent clips (the clips that hold the cassette in place). Cracked or broken clips should be replaced
4. Install the cassette. Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function. Test the TDM-100 by completing several Test Dispenses. If the error clears, put the cash dispenser in service.
5. If the currency is in “”fit”” condition and the error condition persists, consider replacing the note cassette or the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
102 8100, 9100, 9705, RL5000 (TDM), RT2000 Timeout at Exit Sensor 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
103 8100, 9100, 9705, RL5000 (TDM), RT2000 Thickness sensor unstable Enter the diagnostic function and complete the “learn note thickness” command. Clear the error. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again put the cash dispenser in service. If the error persists, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
104 8100, 9100, 9705, RL5000 (TDM), RT2000 Unable to clear width sensor Remove the cassette and inspect for jammed currency in the width sensor and at the output of the cassette. The width sensor may be dirty. Clean the width sensor with compressed air. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again, put the cash dispenser in service. If the error persists in may be necessary to replace either the cassette or dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
105 8100, 9100, 9705, RL5000 (TDM), RT2000 Insufficient notes to learn from There may be an insufficient number of notes in the cassette to the requested “learn note thickness” command. Put more currency in the cassette and repeat the “learn note thickness” command.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
106 8100, 9100, 9705, RL5000 (TDM), RT2000 FIFO error The dispensing mechanism may have corrupt software. Reset the cash dispenser. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
107 8100, 9100, 9705, RL5000 (TDM), RT2000 Time out waiting for FIFO The dispenser is reporting the leading note has not cleared the reject or exit sensor. The dispenser will shut down, possibly resulting in trailing notes stopping in the path.
1. Proceed by following procedures for error code 109 or 112.
108 8100, 9100, 9705, RL5000 (TDM), RT2000 Unexpected note at double detect A note has been detected in the double detect sensor without being detected at the width sensor first.
1. Inspect the dispensing mechanism for of damaged components or broken wires.
2. Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed circuit boards.
3. Ensure the ATM is mounted on a hard steady surface. Vibrations can cause this error.
4. If there is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
109 8100, 9100, 9705, RL5000 (TDM), RT2000 Time-out at Exit sensor 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
110 8100, 9100, 9705, RL5000 (TDM), RT2000 Trailing edge time-out at exit 1. Inspect for jammed Currency in the feed path and at the Exit sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command.
3. Test the dispensing mechanism by completing several test dispenses.
4. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
111 8100, 9100, 9705, RL5000 (TDM), RT2000 Diverter timeout 1. Inspect for jammed currency at the diverter. Remove jammed currency.
2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. Verify clearance at the diverter. If the test dispenses pass, but the error returns upon live dispenses, do dispenses with the vault door open. If it works with the door open, remove obstruction causing the diverter to contact the vault door.
5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
112 8100, 9100, 9705, RL5000 (TDM), RT2000 Timeout waiting for leading edge at reject A note that was expected to be seen at reject sensor was not detected at the reject sensor.
1. Inspect for jammed currency in the transport path between the width sensors and the reject sensor. Remove jammed currency.
2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses.
3. Verify clearance at the diverter. If the test dispenses pass, but the error returns upon live dispenses, do dispenses with the vault door open. If it works with the door open, remove obstruction causing the diverter to contact the vault door.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
113 8100, 9100, 9705, RL5000 (TDM), RT2000 Timeout waiting for trailing edge at reject 1. Inspect for a jammed currency in the reject sensor.
2. Verify that all access panels are closed and secured. Ensure
the reject bin is empty, or that there is enough room for the
rejects and test notes to fall into the reject bin. Reset the cash
dispenser. Clear the error. Test the dispenser by completing
several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
114 8100, 9100, 9705, RL5000 (TDM), RT2000 Exit blocked during purge 1. Inspect the dispensing mechanism for jammed currency at the
exit sensor. Clear any jammed currency.
2. Clean the exit sensor using a soft brush and a vacuum cleaner.
Reset the cash dispenser. Clear the error.
3. Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
115 8100, 9100, 9705, RL5000 (TDM), RT2000 Diverter timeout on purge 1. Inspect the dispensing mechanism for jammed currency at the
diverter. Clear any jammed currency.
2. Make sure the shelf that the dispenser is mounted on is level
and seated at all four corners.
3. Make sure the diverter moves freely.
4. Reset the cash dispenser. Clear the error.
5. Test the dispenser by completing several test dispenses. If the
error clears, put the cash dispenser in service.
6. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
116 8100, 9100, 9705, RL5000 (TDM), RT2000 Motor Fault 1. Inspect for jammed currency in the feed path and at the Exit
sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command. Test the
dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service. Otherwise,
replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
117 8100, 9100, 9705, RL5000 (TDM), RT2000 Timeout waiting for note to divert
118 8100, 9100, 9705, RL5000 (TDM), RT2000 Exit sensor blocked on start of dispense or learn 1. Inspect for jammed currency at the Exit. Remove jammed currency.
2. Verify that all access panels are closed and secured.
3. Use a soft brush and vacuum cleaner to clean the exit sensor.
4. Clear the error. Test the dispenser by completing several test
dispenses.
5. If the error clears, put the cash dispenser in service.
6. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
119 8100, 9100, 9705, RL5000 (TDM), RT2000 Diverter in dispense position on start of dispense or learn 1. Inspect for jammed currency at the Diverter.
dispense position Remove jammed currency.
2. Check the operation of the diverter solenoid.
3. Verify that all access panels are closed and secured. Clear
the error. Test the dispenser by completing several test
dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
122 8100, 9100, 9705, RL5000 (TDM), RT2000 Unexpected note at exit 1. Purge the dispenser using the purge command from diagnostic
menu.
2. Test the dispenser by completing several test dispenses. If the
error clears, put the cash dispenser in service.
3. If these actions have no effect on dispenser operation, replace
the dispenser mechanism and/or the note cassette.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
123 8100, 9100, 9705, RL5000 (TDM), RT2000 Hardware Error 1. Purge the dispenser using the purge command from
diagnostic menu.
2. Test the dispenser by completing several test dispenses. If the
error clears, put the cash dispenser in service.
3. If these actions have no effect on dispenser operation, print a
dispenser status report, scan the click count history, starting at
the bottom. Find the first occurrence of “116”. The next entry,
below 116, is the Hardware Status. Look up the definition on the
Hardware Status listing.
4. If problems still persist, replace the dispenser mechanism and/or
the note cassette.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
124 8100, 9100, 9705, RL5000 (TDM), RT2000 Diverter moved to exit position during reject purge 1. Inspect for a currency jam at the diverter.
2. Verify that the diverter moves freely.
3. Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
125 8100, 9100, 9705, RL5000 (TDM), RT2000 Initial status check failed 1. Reset the cash dispenser. Clear the error.
2. If the error persists replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
126 8100, 9100, 9705, RL5000 (TDM), RT2000 Diverter moved to reject position during dispense Inspect for a note jam at the diverter. Verify that the diverter moves
freely. Test the dispenser by completing several test dispenses.
If the error clears, put the cash dispenser in service. If these actions
have no effect on dispenser operation, replace the dispenser
mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
127 RT2000 Jam in Billfish 1. Inspect for a currency jam at in the extension.
2. Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support.
128 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO Error in reply from the dispenser mechanism 1. Verify that the power supply is operating and the DC voltages
the dispenser being supplied to the main board and dispenser are correct. Seat
mechanism connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
129 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO No response from the dispenser mechanism 1. Verify that the power supply is operating and the DC voltages
the dispenser being supplied to the main board and dispenser are correct. Seat
mechanism connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
130 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO Command not acknowledged by the dispenser mechanism 1. Verify that the power supply is operating and the DC voltages
the dispenser being supplied to the main board and dispenser are correct. Seat
mechanism connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
131 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO CTS (Clear To Send) line from the dispenser is not active 1. Verify that the power supply is operating and the DC voltages
the dispenser being supplied to the main board and dispenser are correct. Seat
mechanism connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
132 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO Status reports bad double detect in last dispense 1. Verify that the power supply is operating and the DC voltages
the dispenser being supplied to the main board and dispenser are correct. Seat
mechanism connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
133 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip +5 VDC not present on carrier detect 1. Verify that the power supply is operating and the DC voltages
the dispenser being supplied to the main board and dispenser are correct. Seat
mechanism connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
134 8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO Exit blocked as reported by status check 1. Inspect the feed path and exit sensor for jammed currency and
reported by broken components. The exit sensor may be dirty. Clean as
needed with soft brush and vacuum cleaner.
2. Reset the cash dispenser by turning OFF the AC power switch
for a few seconds and switching it back ON. Clear the error.
Purge the dispenser with the purge command. Verify correct
operation with a live transaction.
3. If the problem persists, replace the dispensing mechanism.
135 8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO Feed sensor blocked as reported by status check 1. Inspect the feed path and exit sensor for jammed currency and
reported by broken components. The exit sensor may be dirty. Clean as
needed with soft brush and vacuum cleaner.
2. Reset the cash dispenser by turning OFF the AC power switch
for a few seconds and switching it back ON. Clear the error.
Purge the dispenser with the purge command. Verify correct
operation with a live transaction.
3. If the problem persists, replace the dispensing mechanism.
136 8100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Modem initialization failed 1. Reset the Cash Dispenser by turning OFF the AC power switch
for a few seconds and switching it back ON.
2. If the problem persists, remove the main board and replace modem.
3. If replacing the modem does not correct the problem, replace
the main board.
138 8100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Printer failed while printing to the receipt printer 1. Verify that there is paper in the printer. Replenish paper as while printing to needed. Refer to Section 5 of the RL5000 Service Manual or the
RL5000 Quick Reference Guide for instructions.
2. Release the printer locking screw. Open the printer support
bracket and verify that there are no jams in the printer or the
paper path. Verify the blue lever on the left side of the printer
in the print position.
3. Inspect the cable supplying DC power from the power supply to
the printer. Make sure it is connected to CN1 on the printer
control board. Verify that all DC voltages applied to the printer
control board are correct. If the voltages are not within tolerance,
the cable or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is seated
at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make
sure they are seated at the printer control board and not damaged.
6. If the voltages are correct, and the cables are undamaged and
correctly connected, causes of this error may be a defective cable,
a defective printer, printer control board or the main board.
139 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Printer controller not responding to commands 1. Verify that there is paper in the printer. Replenish paper as while printing to needed. Refer to Section 5 of the RL5000 Service Manual or the
RL5000 Quick Reference Guide for instructions.
2. Release the printer locking screw. Open the printer support
bracket and verify that there are no jams in the printer or the
paper path. Verify the blue lever on the left side of the printer
in the print position.
3. Inspect the cable supplying DC power from the power supply to
the printer. Make sure it is connected to CN1 on the printer
control board. Verify that all DC voltages applied to the printer
control board are correct. If the voltages are not within tolerance,
the cable or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is seated
at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make
sure they are seated at the printer control board and not damaged.
6. If the voltages are correct, and the cables are undamaged and
correctly connected, causes of this error may be a defective cable,
a defective printer, printer control board or the main board7. On 96XX models, open the printer access latch and inspect for
jams and blockage.
8. Inspect the cable supplying DC power from the power supply to
the printer. Make sure it is connected to CN1 on the printer
control board. Verify that all DC voltages applied to the printer
control board are correct. If the voltages are not within tolerance,
the cable or power supply may be defective.
9. Verify all connections to the printer controller.
140 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Time-out waiting for printer to be ready 1. Verify that there is paper in the printer. Replenish paper as while printing to needed. Refer to Section 5 of the RL5000 Service Manual or the
RL5000 Quick Reference Guide for instructions.
2. Release the printer locking screw. Open the printer support
bracket and verify that there are no jams in the printer or the
paper path. Verify the blue lever on the left side of the printer
in the print position.
3. Inspect the cable supplying DC power from the power supply to
the printer. Make sure it is connected to CN1 on the printer
control board. Verify that all DC voltages applied to the printer
control board are correct. If the voltages are not within tolerance,
the cable or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is seated
at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make
sure they are seated at the printer control board and not damaged.
6. If the voltages are correct, and the cables are undamaged and
correctly connected, causes of this error may be a defective cable,
a defective printer, printer control board or the main board.
141 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Paper jam reported by the controller during status check 1. Release the printer locking screw. Open the printer support
bracket and verify that there are no jams in the printer or the
paper path. Verify the blue lever on the left side of the printer in
the print position.
2. Release the printer locking screw. Open the printer support
bracket and verify that there are no jams in the printer or the
paper path. Verify the blue lever on the left side of the printer
in the print position.
3. Inspect the cable supplying DC power from the power supply to
the printer. Make sure it is connected to CN1 on the printer
control board. Verify that all DC voltages applied to the printer
control board are correct. If the voltages are not within tolerance,
the cable or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is seated
at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make
sure they are seated at the printer control board and not damaged.
6. If the voltages are correct, and the cables are undamaged and
correctly connected, causes of this error may be a defective
cable, a defective printer, printer control board or the main board.
142 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Dispenser returns bad command error 1. Verify that the power supply is operating and the DC voltages
being supplied to the main board and dispenser are correct. Seat
connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
143 9600, 9610, 9615, 9640, 9650, MAKO, SuperScrip PTDF error This error code will occur only in Cash Dispensers running ACS
terminal software. A corrupt pin working key may cause this
problem. Check with the processor.
144 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip No reply from the electronic journal 1. Inspect main board to electronic journal (EJ) communication
cable for damage. Make sure the connectors are seated securely
on the main board and on the electronic journal.
a. When troubleshooting the 8100, 9100, RL and RT be aware that
9840, 9850, MAKO, SuperScrip the electronic journal is built into the main board of the dispenser.
b. On all 8100/9100 machines, ensure the EJ data cable is
connected to the lower RJ-45 data port on the 9100 main board.
The upper RJ-45 port is used for downloading software only.
Note: If the EJ is connected to the load port of the 9100 main
board, permanent damage may result.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged the main board or electronic journal
may be defective.
145 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Error in reply from the electronic journal 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
146 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip No reply from command to electronic journal 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
147 8100, 9100, 9705, RL5000 (TDM), RT2000 Error in reply from electronic journal 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
148 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip Write to electronic journal failed Most probable cause, the electronic journal is full. State by verify if
this is associated with error code 151. If so, work to resolve error
code 151.
1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
149 8100, 9100, 9705, RL5000 (TDM), RT2000 Read from electronic journal failed 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
150 8100, 9100, 9705, RL5000 (TDM), RT2000 Status command to journal failed 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
151 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Electronic journal full The electronic journal on 8-bit machines can store as many as 2400 records. The journal on these machines
should be printed on a regular basis (i.e. when completing a cassette close function.) to keep it from filling up. If the journal becomes, full the only way it can be cleared and have a copy of it
records is to print to the receipt printer or download the journal to
the Triton Connect host.On 32-bit machines (RLs, FTs, RTs) the electronic journal can
store as many as 32,768 records, it is recommended that you do
not print the journal. Instead, save the journal to an external USB
storage device or download to Triton Connect. Once records have
been viewed or saved, they need to be marked as audited. Audited
records can then be archived to an external device or deleted.
(Note: Records can be archived to the internal flash. Doing this will
not clear any available memory, and will not aid in clearing Error
Code 151.) Below are steps to take to clear Error code 151 on
32-bit machines:
1. View Unaudited Records. Once they are displayed on the screen,
print or save them to an external device. When done chose, marked
as audited.
2. Download to Triton Connect. Ensure they are marked as audited.
3. Choose Clear Journal. Once you have completed one of the
above steps, the records have been marked as audited, but they
are still taking up memory space. They now need to be deleted
or archived to an external USB Storage device.
4. Select Archive / Delete Journal.
5. Choose archive to external USB storage device or delete.
Choosing Internal Flash will not aid in clearing Error Code 151.
152 8100, 9100, 9705, RL5000 (TDM), RT2000 Electronic journal corrupt 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly,
refer to Appendix B for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
153 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Electronic journal mode 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to Appendix B for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to Appendix B for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
154 8100, 9100, 9705, RL5000 (TDM), RT2000 Unknown electronic journal status 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
155 8100, 9100, 9705, RL5000 (TDM), RT2000 Electronic journal modify record failure 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to Appendix B for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to Appendix B for pin out of the cable assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
156 8100, 9100, 9615, 9640, 9650, 9705, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9840, 9850 Cassette out of service This occurs when the last cassette has been taken out of service.
Cassettes are taken out of service because of feed failures or
excessive rejects.
1. Inspect cassettes. Fill if needed. If they are not empty, see
corrective action for Error Code 33.
2. If excessive rejects are suspected, see corrective action for
Error Code 48.
3. Place cassettes in service.
157 8100, 9100, 9705, RL5000 (TDM), RT2000 Erase command to electronic journal failed 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
158 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Format command to electronic journal failed 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
159 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Electronic journal test feature failed 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
160 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Electronic journal test feature failed 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
161 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Electronic journal test feature failed 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
162 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Electronic journal test feature failed 1. Inspect main board to electronic journal communication cable
for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the
main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
5. If the cables are undamaged, the main board or electronic
journal may be defective.
163 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Terminal did not answer. This is a Triton Connect error. 1. This error is not displayed at the cash dispenser. The Triton Connect Host Computer generates the error when the terminal does not respond to a telephone call from the Triton Connect Host Computer.
2. The cash dispenser may be turned OFF, the modem may be defective, or the telephone line may be shared with another device that connects to the line before the cash dispenser. Additionally, the Triton Connect feature may be disabled at the Cash Dispenser.
164 8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO Terminal did not return call. Triton Connect error. This error is not displayed at the Cash Dispenser. The Triton Connect Host Computer generates this error when a terminal does not return a call to the Triton Connect Host Computer as requested. The modem may be defective.
165 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Electronic journal not present 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
5. If the cables are undamaged, the main board or electronic journal may be defective.
166 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Bad dispense 1. Open the Security Cabinet and inspect the cash dispenser for broken parts. Replace the dispenser if it is broken. Check for and clear any foreign matter the note path.
2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON.
3. Replace the dispenser if the error persists.
167 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Reported low cash to Triton Connect This is an indication that the cash in the cassette has gone below the threshold level set in the terminal configuration. This is a warning message that will not put the cash dispenser out of service.
168 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Software download to terminal failed This is a Triton Connect error. Consult
182 9100, 9600, 9700, RL5000 (SDD), 9800, MAKO Currency cassette low. Valid for SDD and GND mechanisms only. With the low currency feature enabled, this error condition will 9800, MAKO occur before the cassette is actually empty. There should be about 1/4 inch of currency (approximately 60 bills) in the cassette when the error is detected. To clear an Error 182:
1. Reset the cash dispenser by switching the main power switch OFF for a few seconds and then switching it back ON.
2. Remove the cassette from the dispensing mechanism.
3. Press the reset error key.
4. Refill and install the cassette in the dispensing mechanism.
5. When the low currency function is disabled, the dispenser will dispense every note in the cassette then go “out of service” for an error code 33 (feed failure).
183 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Receipt printer paper is low 1. Install a new roll of paper if needed.
2. If this does not correct the problem, verify that the paper low sensor is correctly attached to the paper bracket and that the cable between the paper low paper feed assembly and the docking assembly is undamaged and securely connected at both ends.
3. The paper low sensor may be dirty and require cleaning.
4. Otherwise, the possible causes of the problem may be a defective paper low sensor, cable, docking assembly or. A temporary fix to this problem may be to set the “low receipt paper” parameter to “in service” so that the terminal software does not read the input from the low paper sensor. When this is done, the terminal will operate normally until it is completely ou of paper. Then it will go “out of service”” for and error code 195 “out of paper”.
185 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Telephone number not configured Enter Management Functions and configure the telephone number.
186 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Bill Size not configured This value is factory defaulted to $0.00. Allowable bill sizes are not configured 5, 10, 20, 50, and 100. Enter the Management Functions and configure the bill size.
187 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Maximum withdrawal not configured Enter the management functions and configure the “multiple withdrawal amount” parameter. The maximum withdrawal cannot exceed not configured 50 time the denomination of the bill size in the cassette.
188 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip PIN working key not configured Enter the management functions and configure (download) the working key.
189 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Terminal ID not configured Enter the management functions and configure the “terminal ID” number.
190 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip PIN Master key not configured Enter the management functions and configure the “PIN master key”. Note: This error code is often caused by a SPED tamper. If you suspect SPED tamper or Error code 205, see the corrective action for Error Code 205.
192 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Communication error 1. Enter management functions and verify that all terminal error parameters have been entered correctly.
2. Verify that the telephone line is operational.
3. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error.
4. If the error persist, possible causes may be the modem or main board assembly.
193 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Baud rate setting for electronic journal failed 1. Inspect the Electronic Journal to make sure it is the correct part number. ATMs with NMD or Mini Mech dispensers require electronic journals with part number that start with “9600” or “09600”.
2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error.
3. If the Error persists, replace the Electronic Journal.
194 8100, 9100, 9615, 9640, 9650, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9840, 9850 An Attempt to Dispense is made the Cassettes are not Locked This is more of a status code then an error code. A dispense command was sent to the dispenser when no cassettes are locked or they are not in service.
1. If working with an 8100, print a test receipt printer, Verify that the A cassette is in service. If not, place in service using the Cassette Service menu option. Purge then test dispense. If they pass, clear the error and place the ATM in service.
2. If working with a 9100 print a test receipt printer. Verify the “Cassette
195 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Receipt printer out of paper 1. Replenish the paper. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error.
2. Make sure that the ribbon cable from the docking station to the low paper sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct.
3. If the error persists, possible causes of the problem may be the low paper sensor assembly, the docking station, the main board, or cables.
196 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip Card reader error 1. Inspect the card reader assembly. Make sure that there is no foreign material in the card slot.
2. Clean the card reader assembly with a cleaning card.
3. Make sure the ribbon cable from the docking station to the card reader is fastened at both ends of the cable and the orientation of the cable is correct.
4. If the error persists, replace the card reader.
197 MAKO Dispenser detect blocked stacker during dispense This error indicates that the bills are not moving the notes through the dispenser fast enough. This is most often caused by slipping stacker pulleys.
1. Inspect the cassette and feed path for currency that is stuck together or jammed.
2. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations.
3. Next try a live dispense (note, you can not fully test this dispenser for this error without doing live dispenses). If the error returns, inspect the stacker pulleys to ensure they are not slipping.
4. If the problems persist, consider replacing the dispenser.
198 MAKO Dispenser did not detect note going to stacker This error is usually associated with an empty note cassette or currency that is in “unfit” condition.
1. Refill the cassette as needed.
2. Inspect the cassette and feed path for currency that is stuck together or jammed.
3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations.
4. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation.
5. If the currency is in “fit” condition and the error persists, consider replacing the cassette or the dispenser.
199 MAKO Dispense width errors This status appears when the count at the exit can not be guaranteed.
1. A mechanical error has occurred. It may be necessary to replace the dispenser.
200 MAKO Dispenser fed extra note into stacker This status appears when the count at the exit can not be guaranteed.
1. A mechanical error has occurred. It may be necessary to replace the dispenser.
201 MAKO Dispenser detected more than six errors in a dispense This status is generated when there are 6 rejects during the current dispense. It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared.
1. Inspect the currency for excessive wear. Remove any unacceptable currency from the cassette.
2. Inspect the feed path for jammed currency. Remove any jammed currency.
3. Clear all error and purge the dispenser using the purge command.
4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism
202 9800, 9840, 9850, MAKO Dispenser busy This status is generated when both the stacker and exit sensor are both blocked.
1. Inspect the feed path for jammed currency. Remove any jammed currency.
3. Clear all error and purge the dispenser using the purge command.
4. Test the dispenser by completing several test dispenses with the test dispense command If the error clears put the cash dispenser back in service. If these
203 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip SPED keypad is not replying to main board Status valid only for units with SPED keypad device installed.
1. Make sure the battery is seated secure in the battery holder.
2. Make sure the tamper screw is secure to the SPED Module. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error.
3. If the error persists, replace the SPED keypad module.
204 9800, 9840, 9850, MAKO Number of bills dispensed not equal to bills requested
205 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip SPED keypad reported tamper condition Status valid only for units with SPED keypad device installed. Make sure the battery is seated secure in the battery holder. Make sure the tamper screw is secure to the SPED module. Reset the cash dispenser and clear the error. If the error persists, replace the SPED keypad module.
206 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip SPED keypad could not perform a successful command within SPED_MAX ATTEMPTS tries Status valid only for units with SPED keypad device installed. Reset the cash dispenser and clear the error. If error persists, replace the SPED keypad module.
207 8100, 9100, 9110, 9640, 9650, 9700, 9710, SPED RL5000 (NMD), FT5000, RT2000, 9800 SPED not detected This Error/Status Code is valid for units with SPED keypad device installed.
1. Check the cable and connections from J7A on the docking station to the SPED board.
208 9800, 9840, 9850, MAKO Dispenser did not reply after dispense command
209 9640, 9650, 9840, 9850 Check number of notes delivered command failed
210 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Dispenser type unknown See Error Code 130
211 9800, 9840, 9850, MAKO Reply from dispenser invalid
212 SuperScrip Wrong SPED for Super Scrip
231 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader Error (Smart Card)
233 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Smart Card Reader not installed
236 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Failed to make connection to TCP/IP host Outgoing TCP/IP communications are not successful. The main connection to board does not see any activity on TCP-IP.
1. If you are not using TCP-IP / Ethernet for transactions or Triton Connect, ensure you do not have TCP-IP selected for any option in processors, communications or Triton Connect.
2. Verify the quality of your incoming TCP-IP connection and your TCP-IP configuration. Make sure all ports on your gateway (connecting router) are open for bidirectional comms.
3. Suspect the main board, the TCP-IP connection device (Quad Port Board in 96XX, Docking board on RL, FT or RT) or the TCP-IP equipment.
237 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 TCP/IP device failed Out going commutations seems to be successful, but there is not returning communications.
1. Start by verify your communications settings and external TCP-IP equipment.
2. Verify the quality of your incoming TCP-IP connection and your TCP-IP configuration, (i.e. gateway IP address, ports, etc.).
238 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO Dispenser Compromise A reset has occurred in the middle of a dispense.
1. This can be confirmed by referencing the electronic journal. Look for a reset entry directly after an incomplete transaction.
2. If resets are suspected, determine what could have caused the 9800, 9840, 9850, MAKO main board to reset. Suspect the ATM power supply, incoming power, the dispenser software or the main board / CPU.
239 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip SPED serial number change The serial number stored in the software does not match the serial number of the VEPP.
1. Either the VEPP was changed or the software was reloaded, such as when you do a VEPP upgrade, or if the VEPP was changed.
2. Can only be cleared in Diagnostics>Keypad>Clear Tamper. On an 8 bit machine, such as 9100 or 9600, choose Diagnostics>More>More Keypad>Clear Tamper.
240 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip SPED Self Test Error The SPED has returned an error during self test.
1. Reset the error. If error fails to reset, or the error reoccurs in a short amount of time, consider replacing the SPED.
241 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip SPED Warning: Self Test error See Error Code 240
300 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Successful Command The NMD dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 300 indicating the successful completion of a transaction. When performing a “purge” or “test dispense” operation the return code will be “0” in the first digit returned by
301 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Low level in cassette This error code is returned by the dispenser when the number of notes in one or more of the cassettes is below a preset level, indicating the low level sensor in the note cassette has been activated. This occurs when the currency in any cassette reaches a thickness of approximately 25-35 mm. This is a warning message.
302 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Empty cassette This error code is generated when a cassette is empty or when it attempts to dispense and fails to pick. With Note Feeder 100 and 101 there is an empty sensor that check for notes in the cassettes with an optical sensor. Note Feeder 200 does not have this sensor Either version of Note Feeder will report this error if there is
303 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Lifts are down This error code is generated when a cassette is not open (locked) and any command other than open cassettes, reset, and close cassettes are sent to the system. It is feasible that this error code could be generated even if the lifts are in the up position This will occur if the machine is switched off and on during
304 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Rejected notes This error code indicates that notes were rejected during the transaction or test dispense operation. This is a warning message there is no action required.
305 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Diverter failure This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor. The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module This error will place the cash dispenser “out of service”
1. Inspect the
306 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Failure to feed There are several possible reason for this error code being generated. One cause is that the note feeder fails to feed notes. Another cause is that there are to many single rejected notes in the transactions.
1. Check the condition of the currency to ensure is fit for dispensing.
307 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Transmission Error This error code occurs when the message received by the dispenser is incorrect. The reason that the error code is generated is the detection of an This error code occurs when the message received by the dispenser is incorrect. The reason that the error code is generated is the detection of an incorrect LRC character or a
308 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Illegal command or command sequence This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system. Examples of this are two move commands sent one after another or a deliver command that is sent without a previous move command.
309 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Jam in Note Qualifier This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier. This may be due to jammed documents in the transport path between the note qualifier and the note diverter. This error code will place the cash dispenser “out of service”.
310 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Cassette not properly installed This error code occurs when documents are requested from a cassette that is not present or is not open. This error code will place the cash dispenser in an “out of service” condition.
1. Verify the physical presence of each cassette If present “unlock” and remove.
312 9640, FT5000, 9840 No notes retracted This error code appears after the retract command is issued. This is a warning code only no action is required
313 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Cassette hopper map invalid This error code occurs when one cassette has no cassette ID, or it FT5000, 9840, 9850 map invalid has an ID that is incompatible with this cash dispenser.
1. Using inject cassette ID, send a new cassette ID to any cassett that is suspected until you have verified the ID of all cassettes.
315 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Delivery failure This error code is generated by the system when the bundle carrier unit fails to move the note from the home position to the delivery throat.
1. Inspect the transport path for damage.
2. Inspect the bundle carriage unit for proper alignment in the transport path.
316 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Delivery failure This error code is generated by the system when the bundle carrier unit fails to move the note from the home position to the delivery throat.
1. Inspect the transport path for damage.
2. Inspect the bundle carriage unit for proper alignment in the transport path.
317 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Reject failure A reject command/movement failed. This may be a single or bundle reject failure. The bundle carriage unit failed to move from the home position to the reject position, back to the home position.
1. Inspect the note diverter for single reject failures.
318 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Too many notes requested This error code occurs while running the dispenser on the NMD test software and when too many notes are requested during a dispense command. The maximum number of notes that can be dispensed from the dispenser during a transaction is defaulted to fifty Retry the test operation and request fifty or fewer notes.
319 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Jam in note transport This error code is generated when a document from a note feeder fails to reach the note qualifier with in a specified time. This failure may be caused by a blockage in the transport path between the note feeder and the note qualifier, or if a document passes through the note qualifier unseen This error code will cause the cash
320 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Reject cassette almost full This error code is generated when the number of reject events exceeds 37 events. Error code 320 will not put the cash dispenser “out of service”. It is not displayed directly to the operator or customer. The error code will be sent to the Triton Connect host if Triton Connect feature is enabled It will also be stored as part of
321 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Cassette data corrupted This error code is generated when there is a checksum error in data stored in the note cassette.
1. Program the cassette by injecting a new cassette ID into the cassette. If injecting a new cassette ID into the cassette does not correct the problem replace
322 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Main motor failure Error code 322 is generated when the main motor fails to reach normal speed with in a specified time, or if there are several pulses missing from the transport clock wheel (timing wheel) in one transaction. This error code causes an “Out of Service” condition
325 9640, 9650, 9750, RL5000 (NMD) Note qualifier Error code 325 is generated when the double detect sensors in the note qualifier can not be calibrated, or when the gain value cannot be adjusted when learning a new documents.
1. Verify that the cable that connects the double detect module to the CMC module.
326 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Note feed sensor failure This error code is generated when there is a sensor error in one or more of the note feeders or when there is a document jammed in the note feeder exit sensor.
1. Make sure there are no documents jammed at any of note feeder exit sensors.
2. Check the calibration value for the pressure empty and exit sensors If any.
327 9640, RL5000 (NMD), FT5000, 9840 Shutter failure This error code is generated if the system fails to operate the shutter when required.
1. Reset the system. If the response to the reset command indicates successful execution, operation and be resumed.
2. If the problem persists, it may be necessary to replace the external shutter assembly, the shutter sensor board (if present), shutter cable, or the CMC module.
329 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Notes in delivery throat An attempt to feed or dispense documents has been made when there is a note in the note transport throat.
1. Remove any documents blocking the throat opening. Make sure the diverter is not jammed Inspect the note transport for damage and verify that all connectors
330 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Communication timeout This error is reported when the transmission of each one of the characters in the command string is not completed within the time restriction imposed by the electrical interface.
1. Inspect all cables for damage Verify that the both ends of each cable are
332 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Cassettes may have been changed This error code is generated when a movement command is sent before read cassette ID command after the cassettes, including the reject vault are removed. This is error code will set an “out of service” condition.
1. Verify that each cassette is placed in a feed channel and the cassettes are
333 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Reject vault full This error code is produced when the single reject event counter exceeds 50 reject events or the bundle reject event counter exceeds 250 notes. This error code will cause an “out of service” condition.
1. Remove all documents from the reject vault To clear the error code the reject.
339 9650, 9750, RL5000 (NMD), 9850 Error in throat This error code is reported by the dispensing mechanism when a document is jammed in the throat sensor during a live dispenses or when a reset is performed.
1. Make sure all cables between the note transport and the other units are undamaged and securely seated at their termination point.
343 8100, 9100, 9640, 9650, 9705, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, 9840, 9850 Sensor error or sensor covered With an NMD, this error is produced when a sensor in note transport module is not working correctly during an internal self-test preceding the movement commands.
1. Inspect all cables for damage. Make sure that all cables are securely fastened to their termination points.
2. Open the access panels on the note transport and remove any documents that may be in the transport path. Access the error code command to determine if any sensors in the reject channel are dirty of defective. Clean the dirty sensor, or replace the note transport as needed.
3. Restart the cash dispenser. Reset the error. Perform a live transaction. If the cash dispenser operates normally put it in service.
4. If the problem persists, replace the note transport module. With a TDM dispenser, this error is produced when a Width Sensor can not be calibrated.
1. Run a dispenser status report (Click Counts) and reference the Width Sensor X Voltage Y (Note X= sensor 0 1 or 2 in “Y”s feed channel Y = the feed channel
348 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Dispenser internal error This error code is reported when an internal error occurs in the dispenser. The most likely cause is internal communication problems within the dispenser.
1. Inspect all cables for possible damage. Ensure that each cable is securely fastened to its termination point.
349 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Cassette lock faulty This error code is generated when the LIFTS UP command fails to open a note cassette to the operating position.
1. Verify that the currency is properly installed in the cassette. If necessary, reload the currency in the cassette.
350 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Jam in note stacker This status may be generated:
A) When a note is jammed in the note stacker.
B) When the note stacker is not turning.
C) Or when the bundle carriage unit cannot move.
351 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Module needs service This error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any of the note feeders has exceeded the upper limits of its calibration range.
1. Use the diagnostic functions or NMD test software to determine if a note feeder
353 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 No message to resend This error code may indicate a power loss/firmware restart has occurred at the dispenser controller and no information could be retrieved.
1. Restart the cash dispenser. Reset the error. Perform several test dispenses.
2. If the cash dispenser operates normally while performing a test dispense put it
356 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850 Error in note transport This error code will be generated when the following conditions occur:
A) When the note is stuck in the note transport sensor.
B) When the note is stuck in between the note transport sensor and the throat.
1. Inspect the note transport sensor for blockage. If the sensor is blocked
357 RL5000 (NMD), FT5000, 9840, 9850 Dispenser data size error Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
358 RL5000 (NMD), FT5000, 9840, 9850 Dispenser device read error Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
359 RL5000 (NMD), FT5000, 9840, 9850 Dispenser device read error Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
360 RL5000 (NMD), FT5000, 9840, 9850 Dispenser invalid return ID Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
361 RL5000 (NMD), FT5000, 9840, 9850 Dispenser sequence error Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
362 RL5000 (NMD), FT5000, 9840, 9850 Dispenser device write error Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
363 RL5000 (NMD), FT5000, 9840, 9850 Dispenser device not found Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
364 RL5000 (NMD), FT5000, 9840, 9850 Dispenser device offline Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
365 RL5000 (NMD), FT5000, 9840, 9850 Dispenser BCC error Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
366 RL5000 (NMD), FT5000, 9840, 9850 Dispenser cassettes disabled Access management functions and enable cassettes. Make sure that the cassettes are physically removes and inserted into each bin before clearing the error.
367 RL5000 (NMD), FT5000, 9840, 9850 Dispenser communication error Check the dispenser data and power cable connections. Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
368 RL5000 (NMD), FT5000, 9840, 9850 Dispenser cannot dispense the request Requested amount may exceed the dispensers one time limit. Enter a smaller value. If error persists, it may be necessary to replace the dispenser mechanism.
369 RL5000 (NMD), FT5000, 9840, 9850 Dispenser device reset Check data and power connections to the dispenser device. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
370 RL5000 (SDD), 9800 Dispenser – SDD EOT error Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
371 RL5000 (SDD), 9800 Dispenser SDD com error header-trailer Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
372 RL5000 (NMD), FT5000, 9840, 9850 Dispenser item value error Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
373 RL5000 (NMD), FT5000, 9840, 9850 Dispenser machine not opened Access the management functions menu and lock all cassettes. Verify that all cassettes used are in service.
374 RL5000 (NMD), FT5000, 9840, 9850 Dispenser rejected check Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
375 RL5000 (NMD), FT5000, 9840, 9850 Dispenser invalid request Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
376 RL5000 (NMD), FT5000, 9840, 9850 Dispenser multiple device error Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
377 RL5000 (NMD), FT5000, 9840, 9850 Dispenser device error Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
379 RL5000 (NMD), FT5000, 9840, 9850 Dispenser unknown error code Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
380 RL5000 (NMD), FT5000, 9840, 9850 Dispenser setup incomplete Check and verify that all dispenser configuration have been entered into the terminal parameters.
381 RL5000 (NMD), FT5000, 9840, 9850 Dispenser cassette invalid See error code 321
382 8100, 9100, 9640, 9650, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, 9840, 9850 Dispenser cassettes disabled (ALL) The error indicates that all cassettes were taken out of service. Cassettes are take out of service for two reasons:A) Feed failure or empty. See Error Code 101, 302 or 306B) Excessive rejects. See Error Code 481. Once the cause has been resolved, place desired cassettes into service and reset the error.
383 RL5000 (NMD), FT5000, 9840, 9850 Dispense cassettes low (ALL) All cassettes have reached low cash level. Reload cassettes. Clear terminal error code.
384 RL5000 (NMD), FT5000, 9840, 9850 Dispenser cassettes empty (ALL) All cassettes report no notes. Replenish cassettes. Clear terminal error code.
385 RL5000 (NMD), FT5000, 9840, 9850 Dispenser offline, no reject vault and no hoppers Verify that the dispenser mechanism has data and power cable connected. Verify power is applied to the dispenser.
386 RL5000 (NMD), FT5000, 9840, 9850 Dispenser offline – no hoppers The hoppers are not detected. Check the computer area network connectors in the dispenser. Restart operating system. Clear terminal error code. If error persists, replace the dispenser mechanism.
387 RL5000 (NMD), FT5000, 9840, 9850 Dispenser offline – error-validating configuration Dispenser failed to identify the dispenser type installed.
1. Verify all connectors to the dispenser mechanism.
2. Restart operating system. Clear terminal error code.
3. If error persists, replace the dispenser mechanism or the CMC of an NMD dispenser.
388 RL5000 (NMD), FT5000, 9840, 9850 Dispenser offline – NMD require Reject Vault and at least one cassette Verify that the Reject Vault and one cassette are present in the dispenser mechanism. Clear terminal error code. If error persists, replace the dispenser mechanism.
389 RL5000 (NMD), FT5000, 9840, 9850 Dispenser offline. Detected offline error check op state Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test software (available to Triton Certified Service Technicians) and verify the operational error code of the dispenser.
390 RL5000 (NMD), FT5000, 9840, 9850 Dispenser offline – storing configuration Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test software (available to Triton Certified Service Technicians) and verify the operational error code of the dispenser.
391 RL5000 (NMD), FT5000, 9840, 9850 Dispenser sensor failure 2 Access the management function diagnostics menus to verify the operational error code of dispenser mechanism sensors. Clean sensors as needed. Replace dispenser components or dispenser if the error persists.
392 RL5000 (NMD), FT5000, 9840, 9850 Error in last dispense Check operational error code of dispenser. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
393 RL5000 (NMD), FT5000, 9840, 9850 Error in double detect 2
394 RL5000 (NMD), FT5000, 9840, 9850 Purge failed upon power-up
395 RL5000 (NMD), FT5000, 9840, 9850 Multiple cassette of the same type NMD dispenser allows for only one of each cassette ID to be installed. Verify each cassette ID. Replace cassette or Inject New Cassette ID.
396 RL5000 (NMD), FT5000, 9840, 9850 Dispenser offline – found no reject bin
500 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED Read Error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
501 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED Read Error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
502 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED read type error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
503 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED invalid command Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
504 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED invalid return ID Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
505 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED device busy Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
506 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED invalid request Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
507 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED sequence error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
508 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED LRC error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
509 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED no data Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
510 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED invalid message ID Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
511 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED Data overflow Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
512 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED device idle Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
513 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED device offline Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
514 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED device bit stuck Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
515 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED device attention stuck Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
516 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED device no attention Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
517 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED device timeout Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
518 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED command sequence error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
519 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED invalid command data Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
520 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED device reset Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
521 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED clear key Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
522 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ error Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
523 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ data size error Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
524 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ bad command Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
525 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ invalid ID Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
526 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ device busy Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
527 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ invalid request Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
528 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ sequence error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
529 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ device offline Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
530 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ EXT error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
531 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ SOH error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
532 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ SOH error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
533 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ SOH error Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
534 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 EJ device reset Restart operating system. If the problem persists, it may be
necessary to replace the ATM main board assembly on Xscale
systems, or the PC assembly or hard drive on the xp or 9800 systems.
535 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader-Data size error Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
536 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader-Device read error Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
537 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Invalid Record Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
538 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Reader type error Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
539 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Invalid track Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
540 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Invalid message Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
541 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Com error Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
542 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Device busy Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
543 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Sequence error Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
544 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Invalid request Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
545 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – LRC error Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
546 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – No data Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
547 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Start sentinel not found Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
548 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – End sentinel not found Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
549 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Parity error Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
550 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Card not removed Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
551 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Card removed too slow Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
552 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Device received invalid request Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
553 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – Device offline Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
554 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – device reset Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
555 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card Reader – System timeout Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
556 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 System timeout Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
557 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 System device reset Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
558 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 System sync error Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
559 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 System error Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
560 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Unknown device error Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
562 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED error Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
563 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Low Memory
564 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Unable to access external memory device
565 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Cabinet door open Close the control panel door. Reset error code. If error persists, verify the operation of cabinet door switch. Replace as needed
566 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Vault door open Close vault door. Reset error code. If error persists, check the operation of the vault door switch. Replace as needed.
567 RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850 Security module not found See Error Code 568
568 RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850 Security module com failed This error indicates that the communications from the security module to the main board is not operational.
1. Inspect cable from security module to the docking board for damage. Make sure that the cable is connected at both ends.
2. Restart ATM. Clear the error. If error persists, suspect the security module, cable from the security module to the docking board, the docking board and the main board.
569 RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850 Security module attached dev com failed This error indicates that the communications from the security module to the dispenser is not operational.
1. Inspect cable from security module to the dispenser for damage. Make sure that the cable is connected at both ends.
2. Inspect the dispenser (Follow steps for Error Code 130).
3. Restart ATM. Clear the error. If error persists, suspect the security module, cable from the security module to the dispenser, the dispenser, power to the dispenser.
570 RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850 Security module dev port setup Inspect cable from main board assembly to the security module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, replace the security module.
571 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Invalid default transaction TBD
572 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED key from pad cmd aborted by user Inspect cable from docking board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, it may be necessary to replace the main board, the docking board, the SPED module or related cabling.
573 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED keys from pad cmd verify failed Inspect cable from docking board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, it may be necessary to replace the main board, the docking board, the SPED module or related cabling.
574 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SNA comms error TBD
575 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Timeout waiting to send command to dispenser Inspect the serial communication cables from the main board assembly to the dispenser for damage. Make sure that each end of the cable is connected securely. Replace the cable if it appear damaged. Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism. Possible defective components include main board assembly, the docking board, the serial communications cables, the DC power cables, the power supply, and the dispenser mechanism
576 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Timeout waiting to receive response from dispenser Inspect the serial communication cables from the main board RL5000 (NMD), FT5000, RT2000, send command assembly to the dispenser for damage. Make sure that each end of 9800, 9840, 9850 to dispenser the cable is connected securely. Replace the cable if it appear damaged. Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism. Possible defective components include main board assembly, the docking board, the serial communications cables, the DC power cables, the power supply, and the dispenser mechanism
577 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card reader present timeout Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
578 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 Card reader present timeout Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
579 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED – Enable keypad command failed Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
580 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED – Enable keypad command failed Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
581 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED – Enable key from pad module failed Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
582 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED – Disable key from pad module Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
583 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED – Enable PIN entry mode failed Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
584 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED – Disable PIN entry mode failed Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
585 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED – Enable JETCO PIN entry mode failed Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
586 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED – Enable JETCO PIN entry mode failed Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
588 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR PRESENTER OFFLINE Verify that a cable from the docking board to the presenter controller board is securely connected at both ends. If the cable appears undamaged, and it is securely connected at the docking board and the presenter controller board, replace the presenter assembly. If replacing the presenter does not clear the error, other possible causes of problem may be the main board assembly or the docking board.
589 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR PRESENTER MOTOR STALLED Inspect the gears assembly on the presenter for possible damage. Replace the presenter if gear damage is apparent. Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris.
590 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR PRESENTER EXIT JAM Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris. Restart the cash dispenser. If the error persist, replace the presenter module.
591 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR PRESENTER PAPER NOT DETECTED Open the printer and verify that the paper is not jamming in the printer between the printer output and the input to the cutter. Clear all debris from the printer path. Restart the ATM. If the paper continues to jam, it may be necessary to replace the cutter or printer. If replacing the printer of cutter does not clear the error replace the presenter module.
592 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED DEVICE REPORTED FAILED Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
593 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED IN USE Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
594 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED DEVICE REPORTED COMM ERROR Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
595 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED RETURN INVALID AMOUNT OF DATA Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
596 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED INVALID SPED TYPE Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
597 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED INVALID SPED COMMS PROTOCOL Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
598 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED INVALID DEVICE CLASS Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
599 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED REPORTED UNRECOGNIZED COMMAND Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
600 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED REPORTED BLOCK DOES NOT EXIST Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
601 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED REPORTED INVALID ENCRYPT MODE Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
602 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED REPORTED UNSUPPORTED CLEAR OPTION Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
603 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED REPORTED TAMPER PRESENT Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
604 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED REPORTED INVALID KEY INDEX Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
605 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED REPORTED PARENT KEY NOT LOADED Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
606 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED REPORTED WRONG DATA LENGTH Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
607 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED REPORTED PIN RETRY TOO SOON Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
608 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED SELFTEST CRC FAILED Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
609 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED SELFTEST CRYPTOGRAPHIC ERROR Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
610 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED SELFTEST BATTERY LOW STATUS Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
611 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED SELFTEST SERIAL NUMBER ERROR Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
612 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED TAMPER STATUS COLD Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
613 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED TAMPER STATUS FRONT Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
614 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED TAMPER STATUS BACK Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
615 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED TAMPER STATUS GRID Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
616 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED TAMPER STATUS VOLTAGE Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
617 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 ERR SPED SERIAL NUMBER CHANGE Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
618 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 SPED serial number change Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
619 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 NMD 100 shutter failed after reset Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
620 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850 NMD 100 shutter OK after reset TBD
MODEM COMMUNICATION STATUS CODES
1 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip Time-out Possible Cause:
1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received. Time-out is typically 60 seconds.
2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never received). Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad response message.Result:No money is dispensed, screen and receipt display system unavailable.
3 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip BCD NO-ANSWER Possible Cause: Possible may be a processor or telephone
9640, 9650, 9700, 9710, 9705, 9750, hardware problem.
MAKO, SuperScrip Results: No money is dispensed, screen and receipt display system unavailable.
4 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip ERROR IN MODEM DATA Possible Cause: Unexpected data received from processor in response to message.
Results: No money is dispensed, screen and receipt display system unavailable. Can be a symptom of a bad modem or a modem not properly seated.
5 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip Connect 1200 Baud then lost carrier or connection. Host hung up. Possible Cause:
1. Telephone line is not dedicated. (ATM is being used with another devices connected to the line. Host hung up.
2. Telephone line is noisy and in general has poor quality characteristics.
3. Baud rate set to high for telephone line conditions. Change baud rate settings.
4. Modem may be defective.
Results: No money is dispensed, screen and receipt display system unavailable.
6 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip BGD NO DIAL TONE TONE Possible Cause:
1. Used up all radial attempts and got No Dial Tone for each attempt.
2. Check local telephone line for proper operation.
3. Telephone hardware problems.
Results: No money is dispensed, screen and receipt display system unavailable.
7 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip BGD – Busy Possible Cause:
1. Dialed out, reached a busy signal.
2. If problem persist, verify the phone number, try calling the number with a hand set to verify, work with the processor to rectify.
10 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip BGD – Logon
11 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip No connect Possible Cause:
1. Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt.
2. Got connected and never received ENQ within time-out period (14 Seconds).
Results: No money is dispensed, screen and receipt display system unavailable.
13 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip BGD DONE GOOD Possible Cause: Communication was normal, but response header does not match request.
Results: No money is dispensed, screen and receipt display system unavailable.
14 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip BGD DONE BAD Possible Cause:
1. EOT was received as first character after the first request message was sent.
2. If EOT is received on subsequent attempts, then Error Code 1 is reported.
Results: No money is dispensed, screen and receipt display system unavailable.
15 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip Timeout waiting for End of Transmission EOT Possible Cause:
1. EOT from processor was not received within time out period.
2. Carrier was not lost, but no EOT was received before the time-out period expired.
Results: No money is dispensed, screen and receipt display system unavailable.
16 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip Communication problem
17 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip NO EOT Possible Cause:
1. EOT from processor was not received within time out period.
2. Carrier was lost before receiving EOT.
Results: No money is dispensed, screen and receipt display system unavailable.
18 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip OVERFLOW Possible Cause: Received more characters, than expected after request causing modem buffer overflow.
Results: No money is dispensed, screen and receipt display system unavailable.
48 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip NO ANSWER Possible Cause:
1. Modem response was good, but operation was not performed.
2. This is normally an internal terminal problem.
Results: No money is dispensed, screen and receipt display system unavailable.
65 8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip Processor not communicating with the modem correctly Possible Cause: This is normally a terminal problem. The modem or the main board may cause the problem.
Results: No money is dispensed, screen and receipt display system unavailable.
100 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000 Time-Out – Request has been sent, time-out waiting for response Possible Cause:
1. Request has been sent. Time-out waiting for response or carrier sent, time-out was dropped. No characters were received. Time-out is typically 60 seconds.
2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never received). Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad response.
101 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000 No-Connect Possible Cause:
1. Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt.
2. Got connected and never received ENQ within time-out period (14 Seconds).
Results: No money is dispensed, screen and receipt display system unavailable.
103 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000 No-Answer Possible Cause: Possible may be a processor or telephone hardware problem.
Results: No money is dispensed, screen and receipt display system unavailable.
105 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000 No EOT Possible Cause:
1. EOT from processor was not received within time out period.
2. Carrier was lost before receiving EOT.
Results: No money is dispensed, screen and receipt display system unavailable.
107 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000 User Cancelled Transaction The Customer has terminated the transaction prior to the approval command being sent. This is a notification, not an error
108 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000 No response Request was sent but no response received after the specified time (60 seconds). See 100
109 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000 No ENQ Negotiation with host was complete, but no ENQ was received. (Dial-up protocol only).
110 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000 Invalid response Request was sent but invalid data was received while waiting for the beginning of a response (STX).
112 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000 Invalid LRC The LRC received in response was not valid. Possible Cause: There is an error with the Terminal ID or Comm Header.
1. Verify the Terminal ID and Comm Header with the processor.
2. Bring up the section for entering the Terminal ID and Comm Header, hit clear, then re-enter the Terminal ID and Comm Header.
113 RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000 Response format error A response was received, the LRC was validated, but an error in the response format was found. Possible Cause: The processor is send data not correct for the modem ATM.
1. Verify the terminal type with the processor.
2. Verify the terminal configuration with the processor.
Error Code Description Resolution
00000 Normal Status Normal Status
20001 Unable to detect a cassette Remove and replace cassette – Check the micro- switch located on the inside left wall of the dispense r Adjust . the micro- switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispe nser.
20002 Low Cash Low cash warning sensor on dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.
20003 Reject Bin is Full Empty reject bin – if bin is empt y ,do a Cassette Total (from the settlement menu) – If th at doesn’t help then check th at AP, BIOS and CDU ROM versions are comp atible.
20004 Vault Door is Open This error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is loc ated in the upper left corner of the vault, or on along the front edge of the cash dispenser tra y. Also check th at black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.
20005 CDU Type Mismatch CDU ROM does not match AP software. The dispenser and mainboard are programmed with a count ry code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.
20010 Receipt Paper Jam Remove jammed paper – Release receipt paper dr awer by pressing the tab with the green sticker loc ated at the front of the printe r .In most cases you may have to remove the printer to loc ate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper .Make sure you only are using 21# pape r .Paper of a lesser thickness is more prone to jamming.
20012 Receipt printer feed lever open Close the feed tray on the printer .If the paper tray is alrea dy closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.
20013 Receipt paper is empty Replenish the paper roll, if there is alrea dy paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.
20014 Thermal printer is overheated If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this erro r. If this error persists, the printer will require service.
20215 CDU detects bills prior to dispensing This means th at while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispense r i,f no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and rese at all belts. Loose belts can slip off rollers and block sensors.
21315 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21A15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21B15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24A15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24B15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
90001 Error during card swipe This error occurs when customer attempts to swipe their card and are unsuccessful. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. If persistent, clean and test the card reader in diagnostics. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part.
A0008 Receipt paper cutter error Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
A0803 Receipt Paper Jam Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do not use metal objects to clear jams, use a business card or stiff paper to poke around.
A0808 Receipt paper cutter error Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
ADN04 Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADN0F Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADNxx Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
Axxx2 Thermal printer is overheated – during operation If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.
Axxx3 Receipt Paper Jam Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around.
Axxx4 Receipt paper is empty Replenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the printer needs service.
Axxx5 Receipt paper is jamming during loading Remove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
C0011 CDU sensor is tripped This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed.
C0014 CDU sensor is tripped Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for jammed notes or blocked sensors.
C001x CDU sensor is tripped Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.
C0028 CDU sensor is tripped Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C002x CDU sensor is tripped Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0030 CDU motor failure Motor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or encoder sensor.
C0031 CDU Gate solenoid error The CDU did not respond to its solenoid function check. Check the wiring connections to the solenoid(s). Check wiring connections to the CDU main board.
C0032 Outlet solenoid error Check and verify all connections to the dispenser circuit board. Check wiring to the solenoid(s).
C0033 CDU Encoder error Usually caused by loss of battery power to the CDU mainboard. The only way to recover from this error is to reprogram the CDU data. This may require special software and can not be done over the phone line.
C0034 Double Note detect module failure Double detect module reporting error, check wiring to the module.
C0035 Double Note detect module failure (2) Double detect module reporting error, check wiring to the module.
C0036 Detected notes in path before initializing One or more sensors in the dispenser detected a blockage prior to initializing. Check for before initializing notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0037 Sensor(NS7) for detecting Double is covered during dispensing note
C0039 Gate sensor open during initializing Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If the sensor is not being pressed then the error will occur. Check the springs located on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require repair / replacement.
C003B Notes detected during installation Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0040 Cassette removed during dispense Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041 Tried to dispense notes more than 5 times Check the condition of the cash in the cassette. Verify that the cash is of good quality. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the denomination in Transaction setup matches the actual denomination loaded.
C0042 Note jam Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0043 More than 10 notes rejected during one transaction Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0044 More than 5 notes rejected consecutively Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0046CDU Hardware Failure Error reported during CDU initialization. Check cabling and potential blockages and power cycle ATM.
C0047 Feed error This error occurs when the dispenser attempts to pull a bill from the cassette and is unsuccessfull before the dispenser times out. Depending on the model of dispenser there are different causes and possible solutions. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU.
C0048 Incorrect bill count Verify cash count in the Settlement menu.
C004A Jammed notes Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C004B Long note detected 3 times consecutively Verify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.
C004C Miscount of notes between sensors Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.
C004D Cash cassette not properly set Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.
C004E Miscount of notes between sensors Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C004F Miscount of notes between sensors Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C0050 Power failure during dispense Remove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal.
C0051 Over 150 notes requested Possibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition.
C0052 Detected notes in path after dispense Remove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal.
C0053 CDU double detect module failure Double detect module may require adjustment. Check wiring and CDU mainboard connections.
C0055 Detected long notes at outlet sensor (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected.
C0056 Exit gate sensor failure Check condition of exit gate, and the exit gate sensor.
C0057 Cassette information is not properly set CDU programming is not accurate or complete.
C0059 Cash cassette 2 removed prior to dispense Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005A Cash cassette 1 removed prior to dispense Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005B Cash cassette 2 misfeed Check cassette for jams, check condition of bills in cassette.
C005D Double detect constantly Inspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash.
C005E Dispense command size check error Re-initialize machine, verify connections to mainboard. Check for unplugged sensors.
C005F Dispense command error Re-initialize machine, verify connections, check for unplugged sensors.
C006x Sensor failure Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C007x Sensor failure Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0082 Shutter failure Check all wiring connections to CDU mainboard. Reinitialize CDU.
C0083 Stacker sensor failure Check all wiring connections to CDU mainboard. Reinitialize CDU.
C0084 Shutter close error Check all wiring connections to CDU mainboard. Reinitialize CDU.
C009F Cassette 3 misfeed error Check if notes available in cassette
C00AB Notes detected before initalizing Clear notes from dispenser. Possibly dust or foreign object blocking sensor.
C00C7 CS12 Sensor blocked MB2100T – The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00C8 CS14 Sensor blocked MB2100T – The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00C9 CS12 & CS14 Sensors blocked MB2100T – Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. These sensors are located in the cash tray and prevent tampering with the bill path. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00D0 Sensor block while dispensing MB2100T – A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. There may be a note stuck in the upper part of the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.
C00D1 Sensor blocked while dispensing MB2100T – A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). There may be a note stuck in the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.
C00E0 NS2A, NS2B dark Nanocash only – verify connections to sensors. Check wiring to mainboard.
C00E1 NS4 dark Verify connections to NS4 sensor. Check all wiring to mainboard.
C00FF Sensor blocked N/A
CANCE User canceled transaction at surcharge This is not an error, but rather a statistic to notify how many users respond “no” to the surcharge notification.
CDN01 No Response after send command xxxxxx
CDN05 CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN0F CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN11 No Response after 3 retry of command
CDN12 No Response between ENQ-ACK after 5 retry of ENQ
CDN13 No Response after 5 retry because of timeout between STX-BCC interval
CDNxx CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
D0001 Modem initialization error Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D0002 Reversal transaction failed The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000.
D0005 Undefined network processing error Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0011 Format error in the message Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0012 Invalid Transaction Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0013 Invalid Amount Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0014 Invalid Card Number Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0019 Reenter the entire transaction Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0020 Surcharge screen should have been displayed Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0024 Exceeds issuer withdrawal limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0031 Issuer financial institution is not supported by a processor Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0039 No credit account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0041 No credit account found for the CCN Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0043 Stolen Card Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0050 Transaction is not approved Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0051 Insufficient funds Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0052 No checking account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0053 No savings account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0054 Expired Card Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0055 Invalid PIN Code reported from host processor – Verify all programming. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. If all programming appears correct, contact the processor and have them trace the Terminal ID.
D0056 No card record found Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0057 Transaction not permitted – card Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0058 Transaction not permitted – Terminal Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0059 Customer should contact his or her financial institution Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0060 Allowable withdrawal limit is exceeded Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0061 Exceeded withdrawal limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0065 Exceeds withdrawal frequency limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0067 Capture card at the terminal(requires card be picked up ATM only) Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0075 Number of PIN tries exceeded Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0078 No Account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0080 Invalid Date Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0081 Time out: response not received in time allowed (SHAZAM) switch-in-front (SIF) terminals) Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0082 Cashback limit exceeded Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0083 Cannot verify PIN Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0084 Processor not available; acquirer processor unable to send message Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0086 Cannot verify PIN Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0090 Cutoff complete for terminal; cannot process prior days Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0091 Bank unavailable Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0092 System unavailable Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0093 Transaction serial number mismatch Verify all programming, contact host processor
D0094 Record format mismatch Verify all programming, contact host processor.
D0095 Routing ID mismatch Verify Routing ID number – contact host processor.
D0096 Terminal ID mismatch Verify Terminal ID number – contact host processor.
D0097 Response type mismatch (reversal) Verify all programming, contact host processor.
D0098 Response type mismatch (day-close) Verify all programming, contact host processor.
D0099 Response type mismatch (Configuration) Verify all programming, contact host processor.
D009A Response type mismatch (Withdrawal, Balance, Transfer) Verify all programming, contact host processor.
D009B STX omitted Verify all programming, contact host processor.
D009C ETX omitted Verify all programming, contact host processor.
D009D FS omitted (after response code) Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D009E FS omitted (after retrieval reference number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D009F FS omitted (after system trace audit number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A0 FS omitted (after system trace audit number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A1 FS omitted (after system trace audit number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A2 FS omitted (after system trace audit number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A3 FS omitted (after authorization response text) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A4 ETX is in wrong place Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A5 FS omitted (after total cash dispense amount in day close) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A6 FS omitted (after total non cash dispense amount in day close) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A7 FS omitted (after surcharge amount in day close message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A8 FS omitted (after surcharge amount in configuration message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor.
D00A9 ETX omitted (from configuration message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D0100 Transaction approved
D0101 Expired card
D0102 Unauthorized usage
D0103 PIN error
D0104 Invalid PIN
D0105 Bank unavailable
D0106 Card not supported
D0107 Insufficient funds
D0108 Ineligible transaction
D0109 Ineligible account
D0110 Number of daily withdrawals exceeded
D0111 Cannot process transaction
D0112 Amount too large
D0113 Account closed
D0114 PIN tries exceeded
D0115 Database problem
D0116 Withdrawal limit already reached
D0117 Invalid amount
D0118 External decline
D0119 System error
D0120 Contact card issuer
D0121 Routing lookup problem
D0122 Message edit error
D0123 Transaction not supported
D0124 Insufficient funds
D0125 Western Union sender data error
D0126 Western Union receiver data error
D0127 CRC error
D0128 Pre-pay transaction failed
D0129 Pre-pay transaction rejected
D0130 Invalid mobile phone number
D0131 Pre-pay account limit reached
D0132 Pre-pay system unavailable
D0133 Response would exceed message size limit
D0134 Necessary information missing to precess transaction
D0135 Second Invalid PIN (second “Invalid PIN” try in a row and one try is left before deactivation)
D0300 Modem is not responding Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1000 No Connection Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1100 ENQ not received from host Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D1200 Transmission error Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1300 NAK sent 3 times to host Verify host phone number – See D170x. If persistent, it could be a defective modem.
D1500 Modem connection time out – host not responding Verify host phone number – verify modem speed – See D170x. If consistent, it can be a defective modem.
D1702 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1704 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1706 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D170x Modem cannot support connection – excessive line noise (usually D1704/06) Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1800 No dial tone Verify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard.
D1900 No answer Verify host phone number – See D170x, there is no answer from the host modem.
D2000 Phone line Busy Verify host phone number – call line with handset and check for busy signal – See D170x. ATM modem is receiving a busy signal when it dials out.
D2100 Modem initialization error Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D2200 EOT not received from host Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D2500 Cannot connect to the host Check the connection.
D2510 Timeout while Sending
D2511 Communication error while Sending
D2513 Timeout while Receiving
D2514 Communication error while Receiving
D2515 Socket Error while Receiving
D3204 Invalid Host phone number Verify the Host phone number is programmed correctly. Do not use spaces or dashes in the phone number string.
E000x RMS port failure, response time out, modem failure, no dial tone Verify RMS settings (Host Setup) – See D170x.
F0001 Current Number of Bills is 0 Load notes into the cash cassette – use Add Cassette function in Settlement.
F0002 No Surcharge Owner set Set Surcharge owner – (Customer Setup).
F0003 No Surcharge Amount Set Surcharge amount – (Customer Setup).
F0004 No refresh timer set when advertisement is enabled Set refresh timer – (Customer Setup).
F0005 No Advertisement text when advertisement is enabled Set Advertisement text – (Customer Setup).
F0006 Dispense limit set error (must be less than 25 notes) Set Dispense limit – (Transaction Setup).
F0007 Denomination Set error Valid Denominations are $10, $20, $50, $100 – (Transaction Setup).
F0008 Fast Cash Set error (cannot exceed dispense limit) Check fast cash settings (Transaction Setup).
F0009 Master Key index is invalid Check Master Key index – verify checksum (Host Setup).
F000A Master Key is empty Check Master Key checksum – reinject key (Host Setup).
F000B Host Telephone Number is not set Set Host Telephone Number – (Host Setup).
F000C Error Retry timer is not set Set Error retry timer (Host Setup).
F000D RMS Password is not set when RMS is enabled Set RMS Password – (Host Setup).
F000E RMS phone number is not set when RMS send is enabled Set RMS Phone number – (Host Setup).
F000F Terminal ID is not set Set Terminal ID number – (Host Setup).
F0010 Routing ID is not set Set Routing ID number – (Host Setup).
F0011 Master Key Serial number is not set Set Master Key serial number – (Host Setup).
F0013 NVRAM Failure Fatal error Fatal error, defective memory chip. Replace Mainboard.
F0014 NVRAM Failure Fatal error Fatal error, defective memory chip. Replace Mainboard.
F0015 ATM Serial No. Empty
F0016 Default Master Password is not changed
F0020 Host IP Address is not inputted
F0021 RMS IP or Port is not inputted in RMS Enable
P0001 Deposit Error Deposit Error.
P0002 Deposit Timeout Deposit Timeout.
P0003 Invalid Deposit Invalid Deposit.
P0004 Deposit Cancelled Deposit Cancelled.
PDN01 EPP Communication Error
W0001 WebRMS failed to dial into the ATM This does not mean that the ATM is down; it’s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static.
W0002 WebRMS low cash warning This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website.
W0003 WebRMS could not retrieve local ATM time WebRMS could not retrieve local ATM time (This is equivalent to the “-1/-1/-001” error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version.
W0004 The ATM time, as set in the Operator Function Menu, is incorrect WebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password.
W0005 WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu.
W0006 WebRMS has failed to dial into the ATM consecutively for more than 3 days Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device.
Error Code Description Resolution
00000 Normal Status Normal Status
20001 Unable to detect a cassette Remove and replace cassette – Check the micro- switch located on the inside left wall of the dispense r Adjust . the micro- switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispe nser.
20002 Low Cash Low cash warning sensor on dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.
20003 Reject Bin is Full Empty reject bin – if bin is empt y ,do a Cassette Total (from the settlement menu) – If th at doesn’t help then check th at AP, BIOS and CDU ROM versions are comp atible.
20004 Vault Door is Open This error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is loc ated in the upper left corner of the vault, or on along the front edge of the cash dispenser tra y. Also check th at black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.
20005 CDU Type Mismatch CDU ROM does not match AP software. The dispenser and mainboard are programmed with a count ry code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.
20010 Receipt Paper Jam Remove jammed paper – Release receipt paper dr awer by pressing the tab with the green sticker loc ated at the front of the printe r .In most cases you may have to remove the printer to loc ate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper .Make sure you only are using 21# pape r .Paper of a lesser thickness is more prone to jamming.
20012 Receipt printer feed lever open Close the feed tray on the printer .If the paper tray is alrea dy closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.
20013 Receipt paper is empty Replenish the paper roll, if there is alrea dy paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.
20014 Thermal printer is overheated If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this erro r. If this error persists, the printer will require service.
20215 CDU detects bills prior to dispensing This means th at while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispense r i,f no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and rese at all belts. Loose belts can slip off rollers and block sensors.
21315 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21A15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21B15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24A15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24B15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
90001 Error during card swipe This error occurs when customer attempts to swipe their card and are unsuccessful. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. If persistent, clean and test the card reader in diagnostics. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part.
A0008 Receipt paper cutter error Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
A0803 Receipt Paper Jam Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do not use metal objects to clear jams, use a business card or stiff paper to poke around.
A0808 Receipt paper cutter error Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
ADN04 Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADN0F Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADNxx Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
Axxx2 Thermal printer is overheated – during operation If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.
Axxx3 Receipt Paper Jam Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around.
Axxx4 Receipt paper is empty Replenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the printer needs service.
Axxx5 Receipt paper is jamming during loading Remove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
C0011 CDU sensor is tripped This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed.
C0014 CDU sensor is tripped Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for jammed notes or blocked sensors.
C001x CDU sensor is tripped Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.
C0028 CDU sensor is tripped Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C002x CDU sensor is tripped Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0030 CDU motor failure Motor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or encoder sensor.
C0031 CDU Gate solenoid error The CDU did not respond to its solenoid function check. Check the wiring connections to the solenoid(s). Check wiring connections to the CDU main board.
C0032 Outlet solenoid error Check and verify all connections to the dispenser circuit board. Check wiring to the solenoid(s).
C0033 CDU Encoder error Usually caused by loss of battery power to the CDU mainboard. The only way to recover from this error is to reprogram the CDU data. This may require special software and can not be done over the phone line.
C0034 Double Note detect module failure Double detect module reporting error, check wiring to the module.
C0035 Double Note detect module failure (2) Double detect module reporting error, check wiring to the module.
C0036 Detected notes in path before initializing One or more sensors in the dispenser detected a blockage prior to initializing. Check for before initializing notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0037 Sensor(NS7) for detecting Double is covered during dispensing note
C0039 Gate sensor open during initializing Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If the sensor is not being pressed then the error will occur. Check the springs located on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require repair / replacement.
C003B Notes detected during installation Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0040 Cassette removed during dispense Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041 Tried to dispense notes more than 5 times Check the condition of the cash in the cassette. Verify that the cash is of good quality. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the denomination in Transaction setup matches the actual denomination loaded.
C0042 Note jam Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0043 More than 10 notes rejected during one transaction Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0044 More than 5 notes rejected consecutively Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0046CDU Hardware Failure Error reported during CDU initialization. Check cabling and potential blockages and power cycle ATM.
C0047 Feed error This error occurs when the dispenser attempts to pull a bill from the cassette and is unsuccessfull before the dispenser times out. Depending on the model of dispenser there are different causes and possible solutions. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU.
C0048 Incorrect bill count Verify cash count in the Settlement menu.
C004A Jammed notes Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C004B Long note detected 3 times consecutively Verify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.
C004C Miscount of notes between sensors Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.
C004D Cash cassette not properly set Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.
C004E Miscount of notes between sensors Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C004F Miscount of notes between sensors Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C0050 Power failure during dispense Remove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal.
C0051 Over 150 notes requested Possibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition.
C0052 Detected notes in path after dispense Remove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal.
C0053 CDU double detect module failure Double detect module may require adjustment. Check wiring and CDU mainboard connections.
C0055 Detected long notes at outlet sensor (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected.
C0056 Exit gate sensor failure Check condition of exit gate, and the exit gate sensor.
C0057 Cassette information is not properly set CDU programming is not accurate or complete.
C0059 Cash cassette 2 removed prior to dispense Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005A Cash cassette 1 removed prior to dispense Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005B Cash cassette 2 misfeed Check cassette for jams, check condition of bills in cassette.
C005D Double detect constantly Inspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash.
C005E Dispense command size check error Re-initialize machine, verify connections to mainboard. Check for unplugged sensors.
C005F Dispense command error Re-initialize machine, verify connections, check for unplugged sensors.
C006x Sensor failure Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C007x Sensor failure Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0082 Shutter failure Check all wiring connections to CDU mainboard. Reinitialize CDU.
C0083 Stacker sensor failure Check all wiring connections to CDU mainboard. Reinitialize CDU.
C0084 Shutter close error Check all wiring connections to CDU mainboard. Reinitialize CDU.
C009F Cassette 3 misfeed error Check if notes available in cassette
C00AB Notes detected before initalizing Clear notes from dispenser. Possibly dust or foreign object blocking sensor.
C00C7 CS12 Sensor blocked MB2100T – The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00C8 CS14 Sensor blocked MB2100T – The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00C9 CS12 & CS14 Sensors blocked MB2100T – Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. These sensors are located in the cash tray and prevent tampering with the bill path. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00D0 Sensor block while dispensing MB2100T – A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. There may be a note stuck in the upper part of the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.
C00D1 Sensor blocked while dispensing MB2100T – A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). There may be a note stuck in the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.
C00E0 NS2A, NS2B dark Nanocash only – verify connections to sensors. Check wiring to mainboard.
C00E1 NS4 dark Verify connections to NS4 sensor. Check all wiring to mainboard.
C00FF Sensor blocked N/A
CANCE User canceled transaction at surcharge This is not an error, but rather a statistic to notify how many users respond “no” to the surcharge notification.
CDN01 No Response after send command xxxxxx
CDN05 CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN0F CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN11 No Response after 3 retry of command
CDN12 No Response between ENQ-ACK after 5 retry of ENQ
CDN13 No Response after 5 retry because of timeout between STX-BCC interval
CDNxx CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
D0001 Modem initialization error Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D0002 Reversal transaction failed The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000.
D0005 Undefined network processing error Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0011 Format error in the message Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0012 Invalid Transaction Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0013 Invalid Amount Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0014 Invalid Card Number Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0019 Reenter the entire transaction Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0020 Surcharge screen should have been displayed Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0024 Exceeds issuer withdrawal limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0031 Issuer financial institution is not supported by a processor Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0039 No credit account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0041 No credit account found for the CCN Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0043 Stolen Card Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0050 Transaction is not approved Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0051 Insufficient funds Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0052 No checking account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0053 No savings account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0054 Expired Card Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0055 Invalid PIN Code reported from host processor – Verify all programming. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. If all programming appears correct, contact the processor and have them trace the Terminal ID.
D0056 No card record found Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0057 Transaction not permitted – card Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0058 Transaction not permitted – Terminal Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0059 Customer should contact his or her financial institution Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0060 Allowable withdrawal limit is exceeded Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0061 Exceeded withdrawal limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0065 Exceeds withdrawal frequency limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0067 Capture card at the terminal(requires card be picked up ATM only) Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0075 Number of PIN tries exceeded Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0078 No Account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0080 Invalid Date Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0081 Time out: response not received in time allowed (SHAZAM) switch-in-front (SIF) terminals) Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0082 Cashback limit exceeded Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0083 Cannot verify PIN Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0084 Processor not available; acquirer processor unable to send message Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0086 Cannot verify PIN Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0090 Cutoff complete for terminal; cannot process prior days Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0091 Bank unavailable Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0092 System unavailable Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0093 Transaction serial number mismatch Verify all programming, contact host processor
D0094 Record format mismatch Verify all programming, contact host processor.
D0095 Routing ID mismatch Verify Routing ID number – contact host processor.
D0096 Terminal ID mismatch Verify Terminal ID number – contact host processor.
D0097 Response type mismatch (reversal) Verify all programming, contact host processor.
D0098 Response type mismatch (day-close) Verify all programming, contact host processor.
D0099 Response type mismatch (Configuration) Verify all programming, contact host processor.
D009A Response type mismatch (Withdrawal, Balance, Transfer) Verify all programming, contact host processor.
D009B STX omitted Verify all programming, contact host processor.
D009C ETX omitted Verify all programming, contact host processor.
D009D FS omitted (after response code) Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D009E FS omitted (after retrieval reference number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D009F FS omitted (after system trace audit number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A0 FS omitted (after system trace audit number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A1 FS omitted (after system trace audit number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A2 FS omitted (after system trace audit number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A3 FS omitted (after authorization response text) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A4 ETX is in wrong place Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A5 FS omitted (after total cash dispense amount in day close) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A6 FS omitted (after total non cash dispense amount in day close) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A7 FS omitted (after surcharge amount in day close message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A8 FS omitted (after surcharge amount in configuration message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor.
D00A9 ETX omitted (from configuration message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D0100 Transaction approved
D0101 Expired card
D0102 Unauthorized usage
D0103 PIN error
D0104 Invalid PIN
D0105 Bank unavailable
D0106 Card not supported
D0107 Insufficient funds
D0108 Ineligible transaction
D0109 Ineligible account
D0110 Number of daily withdrawals exceeded
D0111 Cannot process transaction
D0112 Amount too large
D0113 Account closed
D0114 PIN tries exceeded
D0115 Database problem
D0116 Withdrawal limit already reached
D0117 Invalid amount
D0118 External decline
D0119 System error
D0120 Contact card issuer
D0121 Routing lookup problem
D0122 Message edit error
D0123 Transaction not supported
D0124 Insufficient funds
D0125 Western Union sender data error
D0126 Western Union receiver data error
D0127 CRC error
D0128 Pre-pay transaction failed
D0129 Pre-pay transaction rejected
D0130 Invalid mobile phone number
D0131 Pre-pay account limit reached
D0132 Pre-pay system unavailable
D0133 Response would exceed message size limit
D0134 Necessary information missing to precess transaction
D0135 Second Invalid PIN (second “Invalid PIN” try in a row and one try is left before deactivation)
D0300 Modem is not responding Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1000 No Connection Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1100 ENQ not received from host Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D1200 Transmission error Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1300 NAK sent 3 times to host Verify host phone number – See D170x. If persistent, it could be a defective modem.
D1500 Modem connection time out – host not responding Verify host phone number – verify modem speed – See D170x. If consistent, it can be a defective modem.
D1702 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1704 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1706 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D170x Modem cannot support connection – excessive line noise (usually D1704/06) Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1800 No dial tone Verify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard.
D1900 No answer Verify host phone number – See D170x, there is no answer from the host modem.
D2000 Phone line Busy Verify host phone number – call line with handset and check for busy signal – See D170x. ATM modem is receiving a busy signal when it dials out.
D2100 Modem initialization error Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D2200 EOT not received from host Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D2500 Cannot connect to the host Check the connection.
D2510 Timeout while Sending
D2511 Communication error while Sending
D2513 Timeout while Receiving
D2514 Communication error while Receiving
D2515 Socket Error while Receiving
D3204 Invalid Host phone number Verify the Host phone number is programmed correctly. Do not use spaces or dashes in the phone number string.
E000x RMS port failure, response time out, modem failure, no dial tone Verify RMS settings (Host Setup) – See D170x.
F0001 Current Number of Bills is 0 Load notes into the cash cassette – use Add Cassette function in Settlement.
F0002 No Surcharge Owner set Set Surcharge owner – (Customer Setup).
F0003 No Surcharge Amount Set Surcharge amount – (Customer Setup).
F0004 No refresh timer set when advertisement is enabled Set refresh timer – (Customer Setup).
F0005 No Advertisement text when advertisement is enabled Set Advertisement text – (Customer Setup).
F0006 Dispense limit set error (must be less than 25 notes) Set Dispense limit – (Transaction Setup).
F0007 Denomination Set error Valid Denominations are $10, $20, $50, $100 – (Transaction Setup).
F0008 Fast Cash Set error (cannot exceed dispense limit) Check fast cash settings (Transaction Setup).
F0009 Master Key index is invalid Check Master Key index – verify checksum (Host Setup).
F000A Master Key is empty Check Master Key checksum – reinject key (Host Setup).
F000B Host Telephone Number is not set Set Host Telephone Number – (Host Setup).
F000C Error Retry timer is not set Set Error retry timer (Host Setup).
F000D RMS Password is not set when RMS is enabled Set RMS Password – (Host Setup).
F000E RMS phone number is not set when RMS send is enabled Set RMS Phone number – (Host Setup).
F000F Terminal ID is not set Set Terminal ID number – (Host Setup).
F0010 Routing ID is not set Set Routing ID number – (Host Setup).
F0011 Master Key Serial number is not set Set Master Key serial number – (Host Setup).
F0013 NVRAM Failure Fatal error Fatal error, defective memory chip. Replace Mainboard.
F0014 NVRAM Failure Fatal error Fatal error, defective memory chip. Replace Mainboard.
F0015 ATM Serial No. Empty
F0016 Default Master Password is not changed
F0020 Host IP Address is not inputted
F0021 RMS IP or Port is not inputted in RMS Enable
P0001 Deposit Error Deposit Error.
P0002 Deposit Timeout Deposit Timeout.
P0003 Invalid Deposit Invalid Deposit.
P0004 Deposit Cancelled Deposit Cancelled.
PDN01 EPP Communication Error
W0001 WebRMS failed to dial into the ATM This does not mean that the ATM is down; it’s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static.
W0002 WebRMS low cash warning This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website.
W0003 WebRMS could not retrieve local ATM time WebRMS could not retrieve local ATM time (This is equivalent to the “-1/-1/-001” error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version.
W0004 The ATM time, as set in the Operator Function Menu, is incorrect WebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password.
W0005 WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu.
W0006 WebRMS has failed to dial into the ATM consecutively for more than 3 days Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device.

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