FAQ’s

What is the earliest that I can get an ATM installed?
Depending on manufacturer lead time & availability along with completed required documents we can deploy the ATMs in as early as 2 weeks.

What kind of support program do you have?
NATIONAL CASH® offers 24/7/365 customer support coverage by phone. The toll-free number is directed to our offices in Irvine during regular work days Monday through Friday 7:30am – 5:30pm. After hours service is provided by our call center with a live representative. Ongoing training and support by certified ATM technicians for any questions you may have for the duration of the relationship.

What is the average surcharge fee?
Average surcharge fees range from $1.75 to $2.50 and can go up to $5 depending on the nature of business and the location.

What is the ROI on ATMs?
Placing ATMs at your locations will build customer traffic and increase sales. And that means more money in your pocket. The main benefit is the increased impulse spending as statistically a percentage of cash withdrawn is spent in your location. This equates to increasing your bottom line revenues.

If I have a problem with my machine, who do I call?
NATIONAL CASH® has a service plate conveniently located on all ATMs with the 24/7 Toll-Free number (888) 642-2274. Our Tech Support Team monitors your ATM terminals with our unique remote management system, determines the problem, and resolves them in a real-time manner. Problems are resolved over the phone or through immediate deployment of field technicians or contracted maintenance providers to the site.

What if a cardholder says he didn’t get the money requested at my ATM?
There could be several reasons why the cardholder did not receive its money at the ATM. The cardholder may not have had enough funds in his account for the ATM to dispense the requested amount. In some cases the cash dispenser, may have been out of cash at the time the cardholder requested the funds. If you are an owner of the ATM, we would suggest you advise the cardholder to work with their bank. The bank will then forward a “Reg E” claim with the owner of the ATM to provide a journal receipt for the date and time in question. Forwarding the receipts promptly will help in resolving the issue in a timely manner and prevent potential chargebacks.

How do I know how much money is left in my machine?
NATIONAL CASH® provides you online access with a user ID and password. You can view your activity from any computer or mobile device, anytime, anywhere. This online access provides you real-time monitoring, daily and monthly transaction activity and history, ACH detail reports, cash-load tools, profitability, and downloadable statements with a myriad of reporting tools. All of this accessible without having to physically open up your ATM to see how many bills are left.

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